Create a healthier, brighter future for pets, pet parents, and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet.
* We love all pets like our own
* We're the future of the pet industry
* We're here to improve lives
* We drive outstanding results together
* We're welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people, and our planet is good for Petco.
Position Overview
The Operations Leader - Animal Care promotes and ensures the efficient and effective operations of the Companion Animal Department and drives the sales of aquatic pets, reptiles, birds, and small companion animals. The Operations Leader - Animal Care will coach and mentor all Pet Care Center partners in the processes to support and drive the guest experience and animal care. They are responsible for training, developing, supporting operations scheduling, and leading a high-performing team that delivers the department's sales goals, gross margin, and animal and merchandise shrink targets. They will also assist in managing all aspects of the Pet Care Center's business in accordance with Petco standards and safety procedures.
Position Responsibilities
1. Utilize business acumen to measure, analyze, and diagnose business trends and implement improvement plans.
2. Ensure the health and well-being of live animals according to Petco standards, policies, and procedures.
3. Adhere to Veterinary Protocols for all sick animals.
4. Process transactions to create a great guest experience.
5. Support guest interactions and be proficient in our selling model.
6. Implement and execute Companion Animal Operations and Aquatics through training and coaching.
7. Order live animals efficiently to maximize sales, margin, and inventory; analyze inventory data for improvements.
8. Maintain operational standards in the department.
9. Ensure all animal-related maintenance tasks are completed.
10. Achieve high presentation standards in aquatics and companion areas.
11. Partner with merchandising to ensure proper merchandise levels.
12. Handle and document all Adoption Animals properly.
13. Maintain knowledge of sales and margin reports and data.
14. Lead and coach all PCC partners in service quality and task performance.
15. Ensure proper partner scheduling to meet goals during peak hours.
16. Apply talent management skills in recruiting, hiring, training, and succession planning.
17. Provide quick and courteous service, sharing product knowledge and suggesting appropriate merchandise.
Other Essential Duties
* Model inspiring leadership and maintain a positive business climate.
* Promote safety policies and procedures.
* Foster a collaborative culture that encourages ideas and efficiency.
* Prioritize talent development and leadership opportunities.
* Engage with the team and represent Petco's brand positively.
Education and Experience
* A high school diploma or equivalent; college courses preferred.
* 1+ years management experience; 2+ preferred.
* Must be licensed to operate a motor vehicle.
* Proficiency in communication, organizational, and computer skills.
* Strong guest service and people development skills.
Supervisory Responsibility
* Supervise Operations Specialists & Senior Aquatics Specialists.
* Support Pet Care Center operations as Leader on Duty.
Work Environment
This role requires support during key hours, including weekends. Most duties are indoors; some physical activity such as lifting up to 50 pounds and standing for long periods is required. Some travel may be necessary.
Contacts
This position involves contact with the public, other departments, distribution centers, and vendors for various operational activities.
Equal Opportunity Employer
Petco is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected classifications.
#J-18808-Ljbffr