Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Apply now for the position of Customer Care Representative to join our Customer Care Centre (CCC). You will be responsible for effectively managing all customer requests for support, from call logging to call completion. You will also be the accurate and effective handler of all requests from the NHS and private sectors.
Responsibilities
* Log all Service/Applications related calls on the appropriate Service Management System, checking contract and warranty status of the reported system and capturing all contact information and process checks.
* Forward all logged Service/Application calls to the respective Technical/Applications support teams.
* Coordinate Customer Service Engineer visits for reactive and proactive appointments.
* Act as a point of contact for the Siemens switchboard for general Healthcare customer-related enquiries, forwarding them to the appropriate areas of the business.
* Create and monitor spare part and test equipment orders as required by the Customer Service Engineer for planned visits and coordinate their delivery.
Qualifications
* Experience dealing with customers over the phone and face to face.
* Skills in handling several tasks at the same time against tight deadlines.
* Experience working to deadlines in a pressurised environment and working in a team.
* SAP experience (advantageous).
Shift Pattern
Operating Hours: Open Monday to Sunday, from 8:00 AM to 8:00 PM.
Week 1
* Monday: 9 am‑8 pm
* Tuesday: 9 am‑8 pm
* Wednesday: Off shift
* Thursday: Off Shift
* Friday: 9 am‑8 pm
* Saturday: 8 am‑8 pm
* Sunday: 8 am‑8 pm
Week 2
* Monday: Off Shift
* Tuesday: Off Shift
* Wednesday: 9 am‑8 pm
* Thursday: 9 am‑8 pm
* Friday: Off Shift
* Saturday: Off Shift
* Sunday: Off Shift
Location & Flexibility
* Location: This is an office-based role located in Camberley.
* Flexibility: Team members may be required to show flexibility to meet operational needs, which could include working outside standard shifts.
* Pay for Extended Hours: Any extended working hours are eligible for overtime or enhanced pay.
Benefits
* 26 days' holiday with the option to buy an additional 10.
* Up to 10% employer pension contribution.
* Share and bonus scheme.
* Access to flexible benefits from private medical insurance to dental cover.
* Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from the 24/7 employee assistance programme.
Equal Opportunity Statement
As an equal opportunity employer, we welcome applications from individuals with disabilities.
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