Lettings Assistant Help residents find their next home with care, clarity, and compassion Location: High Wycombe (hybrid)
Are you looking to join a growing, values-led organisation with a clear social purpose?
At SettleParadigm, were proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future.
About the Role/team
Were looking for a friendly, organised and people-focused Lettings Assistant to join our Lettings and Allocations team. This is a hybrid role, with two days a week in our High Wycombe office and three days working from home.
Youll play a key role in helping people move into their new homes smoothly and confidently. From managing tenancy paperwork and utility updates to supporting mutual exchanges and key returns, youll be the calm, capable presence that keeps everything running behind the scenes and ensures our residents feel informed and supported every step of the way.
Key Responsibilities:
Support the lettings and allocations process, working closely with Housing, Voids, Property Services and Local Authorities
Maintain accurate records and systems, including tenancy data and utility updates
Respond to resident queries with empathy, clarity and professionalism
Manage mutual exchanges, starter tenancies, and tenancy transfers
Coordinate key returns and ensure health & safety questions are addressed
Authorise HomeSwapper applicants and support residents in their move
Monitor and correct system errors and data issues
Raise purchase orders and variations, and liaise with suppliers and contractors
Provide admin support for resident communications, including Summary of Findings
Help coordinate repairs, appointments, and follow-on works
Occasionally visit offices or properties (access to own vehicle required)
Support Housing Assistants and Lettings Officers as needed
What Were Looking For
Must haves:
Excellent written and verbal communication skills
Previous administrative experience
Strong attention to detail and accuracy
A warm, customer-first approach and service ethic
Confidence in handling sensitive or complex situations with care
Ability to manage competing priorities and stay calm under pressure
Team player with a proactive, can-do attitude
Strong IT skills (Word, Excel, Outlook, PowerPoint)
Ability to analyse data and produce basic reports
Comfortable working independently and taking initiative
Nice to haves:
Experience in a housing or property environment
Familiarity with Awaabs Law and HHSRS
Understanding of safeguarding and working with vulnerable residents
Experience handling maintenance calls or technician coordination
For added brilliance:
A passion for helping people feel safe, supported and at home
A natural problem-solver who spots ways to improve how we work
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
annual salary: £26,395 per annum
25 days holiday, increasing with service, plus Christmas closure and buy options
Generous pension scheme up to 9.5% employer contribution via salary sacrifice
Family-friendly leave : Enhanced maternity, paternity, and adoption leave
Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover)
Life cover and income protection
Flexible working hybrid options, modern offices, free parking & EV charging
And thats just the beginning! Were also thrilled to provide:
30+ qualified Mental Health First Aiders available to support
Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
Funded training, qualifications & apprenticeships
3 paid volunteering days in the local communities
Peer-recognition rewards platform
Paid professional subscription (one per year)
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 30/11/2025
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