Job Title:
Desktop Support Engineer - 100% Onsite Role
Location:
Leiston, UK
Department/Practice:
IT Infrastructure
Job Purpose and primary objectives:
Desktop Support Engineer Providing Technical assistance to users. Installation, Upgrade and troubleshoot any hardware and software systems, register settings update
Key responsibilities (please specify if the position is an individual one or part of a team):
Win-10 Desktop and Laptop Build Refurbishment, OS Installation, Application installation via Azure AD.
Providing support for Desktop/Laptop in MMD infrastructure
CMDB Management
Providing Desktop Support and addressing tickets for WIN-10/11 Deployment related issues and requests.
Hand hold customer in installation of any applications, 1st Level of support
Troubleshooting and resolving users desktop/laptop/tablets/phone issues remotely
Identification, troubleshooting and resolution of various services running on Windows-10/11 Operating system
Management of End to End Infrastructure from Windows 10/11 Devices, Core Applications and management of these devices using the in-place backend infrastructure
1st Line Network Support
User Account Creation and Support
Microsoft Exchange Support
Printer Support
Device Management via Intune Portal
Antivirus Management
Windows 10/11 Patch Deployment
Creation and support of Meeting Rooms
Providing support for operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance.
Troubleshooting O365 related issues
Should work effectively with relevant teams to investigate and resolve technical issues, and communicate progress with stakeholders across the business.
Participate in BAU Operational support and Projects delivery work as instructed by the Line Manager.
Maintain up to date system installation and configuration documentation, as well as related processes and procedures.
Perform periodic audit and determine the operating effectiveness of the information security controls
Physically moving the devices from build location to users desk and set up OR dispatch area of courier the devices to users home/other offices.
Help creating technical documentation, reporting and manuals
Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users home/another office
Ready to travel across multiple locations within UK based on project requirement.
Supervisory / Managerial responsibilities (please specify if the position will have persons reporting to it):
Not Applicable
Other responsibilities Budgets, targets, equipment etc (please specify):
Not Applicable
Key Skills/Knowledge:
Supporting WIN-7 and WIN-10 Onsite and Remote
Through knowledge on Supporting and Troubleshooting WIN-10 Laptop and Desktop, Tablets and HHUs
Extensive knowledge of Desktop and Laptop Hardware and Software Management
Hand-on experience with Windows, Tablets Device configuration and troubleshooting
Working knowledge of O365 Products and Services
Knowledge on Device Security and Antivirus Programs
Should have ability to perform remote troubleshooting and guiding the users
Should have good customer-oriented attitude
Require good problem-solving skills
Should have excellent communication skills
Powershell Scripting knowledge
Windows registery changes/update
Extensive knowledge of Desktop hardware installation and setup
Experience required:
Proven experience in Desktop Site and Remote Support Role
Extensive knowledge of Desktop and Laptop Hardware and Software Management
Hand-on experience with Windows, Tablets Device configuration and troubleshooting
Working knowledge of O365 Products and Services
Knowledge on Device Security and Antivirus Programs
Should have ability to perform remote troubleshooting and guiding the users
Should have good customer-oriented attitude
Require good problem solving skills
Should have excellent communication skills
Extensive knowledge of Desktop hardware installation and setup
No of FTE (Resource Count)
2
Start Date (please mention the date not ASAP) :
07-10-25
Special working conditions (travel, on call etc):
This is 100% onsite role (candidate should be ready to work from office location at Leiston every day)
Candidate should have UK Full Driving License as the candidate is required to travel to multiple customer site in/near Leiston location to support users as per requirement (approx. within 25 miles range) there is a Site vehicle available onsite which will be provided to technician to use and travel within the required location.
Candidate should be SC Cleared (Mandatory)
Should be ready to work in out of hours (based on project requirement)
Additional remarks (if any):
None
Person Specification:
I.e. Negotiating, client facing, communication, assertive, team leading/team member skills, supportive.
Client facing role
Require good problem solving skills
Should have excellent communication skills
TPBN1_UKTJ