Job Description We are currently recruiting for a Despatch Manager operatives for our client based in Felling. Experience is not necessary and training will be given. Candidates must be aware the role is target driven within a fast-paced warehouse environment so there is a requirement to cover a lot of distance around the site. Main Duties: • Oversee daily despatch operations, ensuring the efficient and accurate picking and despatching of ambient and chilled hampers. • Develop and implement despatch policies and procedures to improve efficiency and accuracy. • Coordinate with warehouse, production, inventory and commercial teams to ensure seamless operations. • Lead, train, and motivate a team of despatch staff, fostering a positive and productive work environment. • Conduct regular performance reviews and provide feedback to team members. • Ensure adherence to health and safety regulations and company policies. • Manage the despatch schedule to ensure timely delivery of orders. • Monitor and track shipments to ensure timely and accurate delivery to customers. • Address and resolve any issues related to order despatch or customer complaints. • Identify opportunities for process improvements and implement best practices to enhance despatch efficiency. • Utilize data and analytics to track key performance indicators (KPIs) related to despatch operations. • Drive continuous improvement initiatives to optimize despatch processes and reduce errors. • Ensure compliance with all relevant regulations, including those pertaining to bonded goods and food safety. • Implement and monitor quality control procedures to ensure the highest standards of product quality. • Maintain accurate records and documentation as required by regulatory bodies. • Liaise with suppliers and couriers to ensure timely and cost-effective delivery of materials and finished products. • Develop and maintain strong relationships with key suppliers and couriers. • Negotiate contracts and agreements to secure favourable terms. • Work closely with the inventory management team to ensure accurate stock levels. • Coordinate with the procurement team to ensure timely ordering and delivery of supplies. • Ensure regular maintenance and calibration of equipment as required, without comprising Food safety and standards. • Documentation of all maintenance and calibration activities. • Address and resolve customer complaints related to despatch and delivery. • Implement measures to improve customer satisfaction and delivery performance based on feedback. • Maintain open communication with customers to ensure their delivery expectations are met. Requirements: • Strong leadership and team management skills. • Excellent organizational and time-management abilities. • Proficiency in despatch software and Microsoft Office Suite. • Effective communication and interpersonal skills. • Problem-solving mindset with the ability to make quick decisions under pressure. • Attention to detail and commitment to quality. • Ability to work in a fast-paced and dynamic environment. • Customer-focused with a proactive approach to service delivery. • All employees will contribute towards the success of the Quality Management System, the HACCP Plan and the associated Prerequisite Programs. Hours of Work: • Monday to Friday 8am to 4pm. • The despatch function runs 7 days per week. • Overtime on Saturday and Sunday is available once training is completed. Salary: £34,000 This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search