As an IT apprentice at Dental Dynamix, you will be working towards the Information Communications Technician (IT Support) Level 3 apprenticeship over the duration of 18 months, alongside your daily roles and responsibilities.
You will be part of our support function working alongside colleagues responding to IT incidents. The support can be both hardware and software related and covers technologies such as Cloud and Networking.
Duties
* Making inbound/outbound calls.
* Resolving/fixing general IT issues and imaging issues.
* Attend apprenticeship training and complete Exams within the apprenticeship scheme.
* Work as part of team to meet client needs.
* Run diagnostics to find problems with software and hardware.
* General administrative duties
* Manage/create Backups/patch jobs.
* Shadow field engineers on site visits.
* Provide support for Windows OS (7, 10 and Server 2008, 2012, 2016 and 2019) and Mac OS.
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