Quality Lead (Clients) – Homecare (South Manchester)
Salary: £34,000
Working hours: 37.5 hours per week
Contract: Full-time, permanent
Location: South Manchester (office-based with travel across the patch)
Requirement: Driver with access to a vehicle
About Be Caring
Be Caring is the UK's largest employee-owned provider of social care. We're a social enterprise committed to making a lasting difference in our communities.
We're values-led: Be Kind, Be Proud, Be the Best You Can Be, Be Happy, Be Safe, Be Involved.
About the Role
This role leads on the quality of experience for the people we support (and those important to them). You'll manage and develop our Care Assessors, ensuring that assessments, care plans and risk plans are person-centred, outcomes focused and consistently high quality.
You'll drive strong review practice — including planned and ad-hoc reviews when circumstances change — and work closely with social workers, MLCO, hospital teams and community partners to make sure care delivery reflects people's needs and achieves what matters to them.
This is a role with influence: you will identify themes, raise risks early, and feed continuous improvement into service leaders and the wider organisation.
What You'll Be Doing
Person-centred care planning & review quality
* Lead and oversee high-quality assessments, care planning and risk planning, ensuring plans are outcomes focused and reflect people's preferences, strengths and goals.
* Manage and support Care Assessors: coaching, quality-checking, development and performance support.
* Ensure reviews happen on time and to a high standard, including ad-hoc reviews in response to changes in needs, risks or outcomes.
* Monitor and improve consistency across documentation and practice.
Quality assurance, audit & compliance
* Audit care plans, reviews and risk plans; identify trends and drive action to improve quality and consistency.
* Ensure documentation supports safe delivery and meets contractual, regulatory and organisational expectations.
* Support service readiness and evidence for internal quality reviews and CQC/Local Authority requests.
Safeguarding, concerns and risk escalation
* Respond to concerns, complaints and safeguarding issues appropriately, ensuring actions are timely, recorded and learning is embedded.
* Raise risks and emerging themes through formal routes (e.g., management meetings) and through timely escalation when urgent.
Partnerships & Co-Design
* Work closely with social workers, MLCO and health and care partners to complete trusted reviews and ensure changes to care delivery reflect people's needs.
* Support timely hospital discharge by working with hospital social workers, families and clinicians, ensuring care plans and risk planning support a safe transition home.
* Build and maintain relationships with health and community partners to help people meet outcomes, reduce risk and access wider support.
About You
We're looking for someone who combines strong care planning practice with confidence working across professional networks.
You will have:
* Experience in care assessment, care planning, reviews and risk management in homecare or community services.
* Strong understanding of person-centred practice and outcomes-based support planning.
* Confidence managing and developing others (or strong experience coaching/quality-checking practice).
* Good understanding of safeguarding, responding to concerns, and quality governance.
* Strong communication and professional credibility with families and external professionals (social work, NHS, hospital teams).
* Organised, proactive and calm under pressure — able to manage competing priorities.
Desirable:
* Experience supporting CQC/LA reporting and audits.
* Experience supporting discharge planning and multi-agency working.
* Knowledge of contractual compliance expectations in homecare.
Why Join Us?
You'll join an organisation that values quality, relationships and people — not just targets. This role directly improves care experiences and outcomes, and supports teams to deliver safe, consistent, person-centred care.
What We Offer
* 33 days annual leave (inclusive of bank holidays)
* Mileage: 45p per mile
* Employee Assistance Programme (EAP)
* Development: leadership training, qualifications and progression pathways
* Recognition: long service awards, Above & Beyond awards, birthday voucher & annual Christmas bonus
* A values-led, employee-owned culture where your voice matters
* Funded DBS (if required)
Next Steps
If you're ready to lead a homecare service where quality and people come first — and you want the support of a strong local management team to drive performance, partnerships and continuous improvement — we'd love to hear from you.