Role Description
An opportunity has arisen for a Student Services Advisor to join the Student Services Advisor Team within the Student Services Admissions Department. This is a full-time permanent position, working 37 hours per week from Monday to Friday, with some occasional evening work.
The role involves delivering high-quality customer service across various activities, including providing impartial information, advice, and guidance to prospective and existing students via the visitor centre, reception, telephone, and email.
As part of the team, the post holder will be responsible for administering the College's centralised application and enquiry system. Therefore, a methodical approach to work, excellent data entry skills, strong attention to detail, and knowledge of customer records/CRM systems are essential.
The work can be targeted, intensive, and pressurised. The successful applicant will need well-developed interpersonal, IT, and organisational skills, and the ability to work under pressure while communicating effectively with all customers.
An enthusiastic attitude with a 'can-do' approach and the ability to work independently are essential. Flexibility is also important, as some evening and weekend work will be required for recruitment events at the main campus and satellite centres.
Employee Benefits
NCG offers a range of benefits, including:
* Generous Annual Leave
* Flexible Working
* Student Discount
* Government Pension Schemes
* Cycle to Work
* Employee Assistance Programme
For more information, please see our website - Our Benefits
NCG VALUES
Our values define not only what we do but how we do it. Shaped by colleagues, customers, and learners, they set the standards for our behavior, collaboration, and decision-making. Our core values are:
* Being inclusive and diverse
* Trusting and respecting our communities
* Taking ownership and working collaboratively
* Inspiring excellence and curiosity
For further details about our Values and Strategy, please visit our website - Values and Strategy.
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