Additional Information
Job Number
Job CategorySpa
LocationSt. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2AR
SchedulePart Time
Located Remotely?N
Position Type Non-Management
Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London
St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King's Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it's a place to belong, grow and be part of something extraordinary.
What is in it for you:
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
* 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
* Annual Performance Review pay adjustments.
* Complimentary gym and spa access.
* Free meals while at work.
* Dry-cleaning service availability for uniforms.
* Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
* 20% discount at any of the St. Pancras outlets.
* Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
* Travel ticket season loan.
* Life Assurance Scheme
* Cycle to work scheme.
* Employee Assistance Programme access.
* Mental Health First Aiders within the team
* Comprehensive Training and Development programme participation.
* Awards and recognition celebrations, among many other benefits
* Outstanding Wellness program
* Ensure the spa and wellness areas, including the pool, thermal suites, and relaxation spaces, are maintained to the highest standards of cleanliness, hygiene, and presentation at all times.
* Perform regular safety checks and facility inspections to ensure full compliance with Health & Safety regulations, including COSHH guidelines.
* Certified Pool Responder, monitoring the pool area and responding swiftly and effectively to any incidents or emergencies to ensure guest safety.
* Prepare and restock spa amenities such as towels, robes, refreshments, and other guest essentials to support a seamless spa journey.
* Assist guests in a discreet and professional manner, providing support with lockers, facilities, and general spa information.
* Monitor guest flow in and out of wet and relaxation areas, ensuring capacity limits and cleanliness standards are consistently upheld.
* .Report any maintenance, safety, or cleanliness issues promptly to the appropriate department for immediate resolution.
* Maintain confidentiality and adhere to all safety, hygiene, and brand protocols in all areas of the spa.
* Support the delivery of a calm, safe, and luxurious spa environment through a proactive, detail-oriented, and guest-focused approach.
Position Summary: As Casual Spa Butler at St. Pancras London you are responsible for assisting our Director of Spa/ Spa Operations Manager in providing a five star luxury service to members, hotel guests and visitors. As a key member of the spa team, you are required to assist in the smooth-flow of Spa clients throughout the day including escorting the guests around the spa, advising and up selling retail items at the point of departure, as well as ensuring that the guests are comfortable at all times. Your responsibilities also include keeping the spa kept neat, tidy and clean, including the changing rooms, toilets, showers, pool area and relaxation areas.
Responsibilities: Here's what your journey with us entails
* Takes actions necessary to resolve any standards that are not being achieved.
* Manages day to day activities and administration of Spa Reception.
* Answers phones and takes bookings utilizing the companies Spa booking tools.
* Responds effectively to guest enquiries either by phone or face to face.
* The role encompasses working with the Director of Spa/ Head of Spa Operations and Development to successfully execute all spa and leisure operations; striving to continually improve guest and associate satisfaction and maximize the financial performance of the department.
* It is your responsibility to use initiative and a proactive approach to ensure we always give our guests unique and fabulous options to make the most of their time and their visit and to make their experience in the Spa areas unique.
* Complies with COSHH and Health and Safety Standards.
* Follows the lost property procedures.
* Complies with Brand Standards when cleaning and getting each room ready for the guest arrival.
You'll be expected to deliver on the following:
* Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction.
* Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
* You are expected to deliver service to your full potential when you are here.
* You're expected to maintain the cleanliness and hygiene standards of all areas at all times.
* You are also expected to carry out other duties that may be required to.
Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.