The role We're looking for a People Services Team Leader to join our dynamic People Team, reporting to our People Services Senior Manager. This role is pivotal in ensuring the efficient and effective delivery of all People administrative processes and first-line support to employees and managers. The People Services Team Lead will be responsible for overseeing daily operations, driving continuous improvement, and fostering a high-performing and customer-focused team. You will love administration; be solution focused and have the willingness to get in and pivot with growth and change! This is a hybrid role in the London HQ office. You will: Lead, motivate, and develop a team of People Services Advisors, conducting regular one-to-one meetings, performance reviews, and providing coaching and feedback Foster a positive, collaborative, and customer-centric team environment Act as a first point of contact for People related queries, as well as acting as the go to person for escalations/complex cases Manage team workload, allocate tasks, and ensure service level agreements (SLAs) are met consistently Support the implementation of People initiatives (HR4HR) and projects with a focus on continuously improving our service offering Contribute to People reporting and analysis, identifying trends and providing insights to support decision-making Act as the go to person for People related changes, maintaining integrity and confidentiality always Oversee the end-to-end delivery of all People administrative processes, including new hires, leavers, contract changes, absence management, benefits administration, and payroll inputs Identify opportunities for process automation, efficiency gains, and improved service delivery within People Services Work with People Advisors to develop and maintain comprehensive process documentation and standard operating procedures (SOPs) Ensure data accuracy and integrity within HR systems (HRIS) Ensure a high standard of customer service is delivered to all employees and managers seeking HR support Ensure all People Services activities comply with employment legislation, GDPR, and internal company policies and procedures Support internal and external audits related to HR data and processes What we are looking for Proven experience in a similar position within a fast-paced environment Strong understanding of employment law and HR best practices Experience in managing complex cases from inception to resolution Experience with using and improving HR Information Systems (HRIS) Excellent organisational skills with the ability to manage multiple priorities Excellent communication, influencing and problem-solving skills Ability to build strong relationships with stakeholders at all levels Experience managing or leading a team Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.