About Us
Pink Butterfly Accounting is a friendly, fast-growing accountancy practice based in Ellesmere Port. We specialise in supporting business owners predominantly in the hair and beauty industry, providing a professional but approachable service.
We are passionate about helping our clients feel supported, organised and confident in their finances and we are now looking for a proactive and organised individual to support our practice as we continue to grow.
The Role
We are looking for a Client Experience & Practice Coordinator to join our team on a part-time basis.
This is a key role within the practice and will involve a mixture of client onboarding, customer service, workflow management, compliance and general office administration. You will also provide diary and administrative support to the Director.
The right person will be proactive, confident, organised, and able to manage multiple deadlines while maintaining excellent client communication.
We have a reputation for providing a thorough, high-quality service. If you share our values and love helping small businesses thrive, we'd love to hear from you.
Key Responsibilities
* Managing the onboarding process for new clients
* Preparing onboarding packs, engagement documentation and client setup
* Handling incoming client telephone calls and emails professionally
* Managing and monitoring the workflow of the team to ensure deadlines are met
* Chasing missing information and documentation from clients
* Updating job progress and workflow stages on internal systems
* Supporting compliance tasks including AML checks and ID verification
* Maintaining accurate client records and documentation
* Managing the Director's diary and booking appointments/meetings
* Supporting improvements to internal processes and the client journey
* General office administration as required
Systems You Will Use
* Microsoft Office (Excel, Word, Outlook)
* BrightManager
* Xero
* Dext
* Google Workspace (Drive, Calendar, Email)
You must be confident with technology and able to learn new systems quickly.
The Ideal Candidate
We are looking for someone who is:
* Friendly, bubbly and professional
* A true people person with excellent communication skills
* Highly organised with strong attention to detail
* Proactive and able to take ownership of tasks
* Confident working in a fast-paced environment
* Comfortable working to deadlines and managing multiple priorities
* Tech-savvy and able to learn new software efficiently
* Reliable, trustworthy and able to work independently
Experience in an accountancy practice or professional services environment would be beneficial, but not essential for the right candidate.
Role Details:
- Part-time: 16-20 hours per week over 3-5 days
* Flexible hours, Monday–Friday (perfect for school runs, life admin, or just enjoying daylight)
* Office based in Ellesmere Port with a close-knit, fun & supportive team
* Work with amazing small business owners who actually appreciate you
Salary & Perks:
£29,000 - £32,000 pro rata based on experience
Free Parking
Company pension
28 days holiday (plus your birthday off – we insist)
Career development and progression - opportunity to progress into other areas within the business including marketing and accountancy with supported training.
Good tunes in the office, lots of laughs, and yes—bring chocolate biscuits on a Monday. It's basically the law.
If you're after a part-time role where you feel respected, valued, and part of something growing and exciting—then this could be your next chapter.
We want someone with energy, ideas, and a great sense of humour. Someone who gets the job done right but doesn't take themselves too seriously.
To apply: Please send your CV and a short email and video message explaining why you think you would be right for this role. Email:
Closing date: 20th March 2026
WE WILL NOT CONSIDER ANY APPLICANTS WHO DO NOT FOLLOW THE APPLICATION PROCESS OR THAT CAN NOT WORK IN OUR OFFICES.
Job Types: Part-time, Permanent
Pay: £29,000.00-£32,000.00 per year
Expected hours: 16 – 20 per week
Benefits:
* Company pension
* Free parking
* On-site parking
Application question(s):
* Do you have experience using a variety of different software?
* Do you have experience managing projects and deadlines?
Experience:
* Customer service: 4 years (required)
Work authorisation:
* United Kingdom (required)
Location:
* Ellesmere Port CH65 1AD (preferred)
Work Location: In person