Salary: £45,000 - 79,000 per year Requirements: Approximately 2-3 years experience in IT support Strong understanding of service desk/service support environment ITIL certification or strong understanding of ITIL practices Proficient in Microsoft services and tools Experience with ServiceNow is advantageous Demonstrates initiative and proactive approach to work Confident in delivering presentations and cross-training sessions Strong communication skills, both written and verbal Good analytical and problem-solving ability Self-motivated and able to work independently Responsibilities: Provide day-to-day operational IT support for business users across Newport, Cwmbran, and Brackley Ensure continuity of IT services across all supported sites Manage and resolve support tickets, incidents, and system failures Handle service requests, such as new PCs and hardware deployment Contribute to project-related activities when required Get involved in improvement initiatives beyond business-as-usual support Technologies: Hardware Support ITIL ServiceNow More: At Safran, we are an international high-technology group contributing to a safer, more sustainable world in aviation, defense, and space markets. We operate globally with 100,000 employees and have a strong presence in our core markets, including being recognized by TIME magazine as one of the Worlds Best Companies 2024. Our technical support team plays a vital role in maintaining our technology stack to serve the SGB business effectively. We offer a dynamic work environment that values initiative and innovation. last updated 14 week of 2026