* Before submitting your application, you should read our to understand how Bupa will use, store and share your information.* For Australia or New Zealand candidates - Before submitting your application, you should read our to understand how Bupa will use, store and share your information.Helpdesk Senior Advisor page is loaded## Helpdesk Senior Advisorlocations: Salford Quaystime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 27, 2025 (16 days left to apply)job requisition id: R1195383Job Description:**Senior Property Helpdesk Advisor Location:** Bupa Place, Salford **Salary:** Up to £32,000 plus Bupa benefits **Hours:** 37.5 per week | Monday–Friday | Core hours between 8am–6pm **Hybrid Working:** Office-based initially, with flexibility after onboarding**About the Role** We’re building a brand new Property Helpdesk team and we’re looking for a Senior Advisor to help lead the way. This is a hands on role where you’ll be the go to person for property related queries across Bupa’s UK estate, including care homes, dental practices, clinics, and corporate offices.You’ll be the subject matter expert in the team, supporting day to day operations and stepping up when the Team Manager is away. From managing escalations and producing reports to mentoring colleagues and improving processes, you’ll play a key role in shaping how the Helpdesk runs.**What You’ll Be Doing*** Logging and managing property issues via phone, email, and portal using Job Logic* Prioritising and escalating critical incidents (P1s) quickly and effectively* Supporting the team with training, guidance, and informal leadership* Deputising for the Team Manager during absences, including reporting and stakeholder meetings* Monitoring service standards and contractor performance* Producing reports and supporting compliance and financial accuracy* Contributing to process improvements and team development**What We’re Looking For*** Experience in a helpdesk or customer service role (facilities/property experience is a plus)* Confident communicator with strong organisational skills* Comfortable using CAFM systems and Microsoft Office* Calm under pressure, with a proactive and solution focused mindset* A natural team player who enjoys sharing knowledge and supporting others* Previous experience in training, mentoring, or deputising is highly desirable**Benefits** Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:* Flexible Holidays scheme: 25 days holiday, increasing through length of service, with the option to buy or sell.* Environmental – Payroll giving scheme.* Financial – Wagestream, Discounts platform* Mental and Physical - Family mental health line.* Social: Volunteering day and Be You at Bupa NetworkWe’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.If you require information regarding this role in an alternative format, please email: careers@bupa.comTime Type:Full timeJob Area:Property & FacilitiesLocations:Bupa Place
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