Outline of the role To provide administration and planning support within the Customer Service Centre in order to meet or exceed Business and Customer requirements. Ensuring paperwork and database accuracy whilst following documented procedures and agreed scope of work. Main Duties and Responsibilities • Planning, booking and scheduling of jobs for Field Service Engineers and Back to Base Engineers as required. • Liaise with team members, Field Service Engineers and all internal Departments as required. • Ensuring incoming calls are answered and managing outbound calls to Customers and engineers. • Dealing with Customer queries and requests. • Booking travel & accommodation requirements for engineers. • Assist with preparation of and amending of quotations where required. • General administration tasks within the department. • To use Odoo within the Department and ensure that jobs are updated as required. • Invoicing of Jobs, where required, in the Department • Adhere to correct work processes within the Department. • Ensure Calendars are updated and maintained within the Planning Team and Field Service Engineers • Provide cover for the Reception area when required, including meeting and greeting clients. • Adhering to the daily requirements of the Business Support & Customer Service Department, ensuring tasks are completed and followed thro...