Helpdesk Administrator Braunstone, Leicestershire £25,000-£26,000 * Are you a natural organiser with a flair for problem-solving and customer service? * Do you enjoy being the go-to person who keeps things running smoothly? * Want to join a friendly, professional team in a company that truly values its people and community? The Company: ER Recruitment are working exclusively with a respected and growing business committed to delivering top-tier service and supporting its team every step of the way. They’re now looking for a proactive and personable Helpdesk Administrator to be the engine behind their day-to-day operations. Role & Responsibilities of the Helpdesk Administrator: * Act as the first point of contact for client queries, logging and updating requests on the helpdesk system * Monitor job progress and provide regular updates to clients and internal teams * Maintain accurate records in the system * Schedule planned maintenance and assist in coordinating reactive work * Communicate with suppliers to chase quotes, updates and job statuses * Support the wider office team with general administrative tasks, contributing to an efficient and positive working environment About You as the Helpdesk Administrator: * Previous experience in administration, helpdesk support, or customer service * A confident communicator – both written and verbal * Except...