Job Overview
We're launching a brand-new boutique coffee shop in Surbiton and are looking for an experienced, hands-on Manager to lead the day-to-day operations. This is an exciting opportunity to play a central role in shaping a warm, community-focused venue—right from the start—with the potential to grow into wider brand opportunities as we expand.
This is a brand-new journey, and we want you to be part of it. You'll help lay the foundations for a fresh, independent coffee concept in Greater London—one with ambition, heart, and a focus on exceptional quality. From service style to operational setup, your input will help shape not just one location, but the future of a growing brand.
Duties
* Managing the daily operations of a boutique coffee shop, ensuring smooth and efficient service
* Leading, supporting, and developing a team of skilled baristas and front-of-house staff
* Assisting with recruitment, rota planning, and day-to-day team coordination
* Overseeing opening/closing duties, stock control, and supplier relationships
* Building rapport within the local community and driving customer engagement
* Testing and giving feedback on new products and seasonal menu items
* Ensuring stock levels, product quality, and consistent customer satisfaction
* Providing exceptional barista service and maintaining premium coffee standards
* Reporting operational updates and sales insights to the wider team
Skills
* Proven experience in managing a high-quality coffee shop environment
* Strong background in barista service and specialty coffee
* Friendly, team-oriented leader who thrives in a fast-paced setting
* Excellent communication, organisational, and problem-solving skills
* Passionate about hospitality, customer service, and creating standout experiences
Why join us?
* Competitive salary of £25,000–£35,000 per year + uncapped performance-based bonus
* Full-time role with a flexible rota across Monday to Sunday
* Be part of a growing, ambitious brand from the ground up
* Collaborative team and strong on-site support
* London Living Wage employer
Ready to apply?
If you're a passionate and experienced coffee shop manager looking for your next challenge in Surbiton, we'd love to hear from you. Please email us your CV and a short cover letter.
Job Types: Full-time, Permanent
Pay: £25,000.00-£35,000.00 per year
Benefits:
* Employee discount
* Flexitime
* Store discount
Work Location: In person