Join Our Pack at Destination Pet!
Welcome to Destination Pet! We are One Pack—a united team dedicated to enhancing the love and lives of pet families. Our passionate professionals are creating a connected care network of trustworthy partners, bringing innovative solutions to the pet industry every day. Are you ready to be part of this exciting revolution?
We’re on the lookout for a Customer Service Representative to join our team at Greymont Kennel!
Core Responsibilities
Your role will include, but is not limited to:
* Embracing and supporting the Mission, Vision, and Values of Destination Pet.
* Promoting our services and products to prospective customers.
* Leading tours for potential clients and visitors through our facility.
* Answering phone calls and providing information according to established procedures.
* Welcoming clients and their furry friends, ensuring all pets have up-to-date vaccination records.
* Managing cash transactions, including accepting payments and balancing the cash drawer at the end of the day.
* Communicating company policies to customers in a friendly and positive manner.
* Addressing customer complaints professionally and resolving issues effectively.
* Escorting pet guests to and from their enclosures and providing water as needed.
* Operating the Point-of-Sale system efficiently.
* Maintaining the cleanliness and appearance of the lobby and public areas.
* Completing all required training and attending sessions as needed.
* Collaborating with team members to ensure a smooth operation.
Requirements
Expertise & Experience:
* High School Graduate or Equivalent.
* At least 1 year of experience in customer service or retail sales.
* A knack for resolving problems quickly and professionally.
* Strong communication and interpersonal skills.
* Customer service experience is a plus!
* Excellent telephone skills.
* Ability to work with a multi-line phone system and computer.
* Professional demeanor at all times.
Physical Requirements:
* Availability to work evenings, weekends, and holidays.
* Ability to frequently lift up to 40 pounds.
* Comfortable standing, walking, and climbing stairs regularly.
* Ability to handle dogs on leashes.
* Willingness to work in an environment with exposure to disinfectants, animal dander, and excretions.
Working Conditions
Reports to: General Manager
Pay: $13.00 - $15.00/hour + tips
Why Join Us?
At Destination Pet, we believe in equal employment opportunities for all. We celebrate diversity and inclusivity, ensuring that our hiring decisions are based solely on what you can bring to our team. If you’re passionate about pets and ready to make a difference, we want to hear from you!
Ready to join our pack? Let’s elevate the lives of pet families together!