Overview
Join to apply for the Fulfilment Manager role at Butternut Box | B Corp.
Location: Blyth, Worksop
Role
The Fulfilment Manager is the heartbeat of the order journey – ensuring every box leaves our kitchen to meet customer expectations. You’ll work with warehouse and production teams to bring our subscription boxes and retail packs to life. Your mission is to ensure every box is built with care, accurate and complete, and dispatched on time. You will lead from the front, inspiring and guiding a large, multi-shift team, using problem-solving and forward-thinking to keep operations running smoothly today and set us up for tomorrow.
Key activities include building a high-performing, engaging team and driving continuous improvement across fulfilment operations.
Responsibilities
* Oversee the complete fulfilment process: receiving and managing stock, picking, packing, and dispatching subscription boxes.
* Lead, motivate, and engage a team of approximately 100 squad members across 3 shifts to maintain high performance and a positive culture.
* Use data-driven monitoring and KPI analysis to identify trends, uncover inefficiencies, and implement continuous improvement actions.
* Model excellent problem-solving and forward-thinking approaches to anticipate challenges and implement proactive solutions.
* Ensure orders are packed and delivered on time and in full, with robust stock monitoring and delivery schedule adherence.
* Manage warehouse staff performance, training, and development to maintain exceptional fulfilment accuracy and efficiency.
* Implement and maintain fulfilment and warehouse management systems (WMS) and stock tracking tools to optimise operations and reduce errors.
* Lead quality control initiatives to meet branding, customer experience, and service standards.
* Coordinate with procurement, supply chain, and logistics teams to align replenishment, packaging supplies, and carrier schedules.
* Monitor KPIs such as on-time in full delivery rate, order accuracy, and packing efficiency; report to senior management.
* Identify and drive improvements in workflows, layouts, packaging processes, and shipping practices to boost efficiency and cost control.
* Proven experience managing large-scale operational teams; ability to lead multiple shifts and drive engagement and performance.
* Strong stock and warehouse management system skills with a data-driven approach to process improvement.
* Excellent communication, problem-solving, and strategic thinking skills with the ability to anticipate challenges.
* Familiarity with subscription fulfilment logistics and related challenges such as staggered shipping schedules and quality control.
* Loves dogs (naturally).
A bit about Butternut
At Butternut, the mission is to deliver health and happiness to dogs and their humans worldwide. We operate from Doncaster, with Rudie’s Kitchen and Ace’s Pantry where meals and treats are prepared with human-quality ingredients. We believe dogs deserve better, and we want you to be part of building this story.
Butternut has grown since its early days, and we’re looking for brilliant people to join the team for this next chapter.
Benefits
* Enjoy 257.5 hours of holiday per year (33 days), with an extra day per year of service up to 5 days.
* 39 hours of pre-booked paws days for wellbeing and self-care.
* £500 annual learning and development budget.
* Enhanced parental leave.
* Discounted Private Medical Insurance with Vitality Healthcare.
* Discounted gym membership with MyGymDiscounts.
* Subsidised food from street food vans and pay day pizza; employee discounts on Butternut Box for your furry friend.
* Free parking and electric car charging.
* Office dogs and a welcoming team culture.
*Holidays and paws days are pro-rata for part-time or job-share roles.
Notes
* There is no closing date for this role, but high application volume is expected; apply early if interested.
* We aim to respond to all applicants; our recruitment team is small, so please bear with us.
* Butternut Box is an equal opportunity employer and values diversity and inclusion; we welcome people of all nationalities, backgrounds, experiences, abilities and perspectives.
* We are not seeking additional external agency support for this role.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Manufacturing and Warehousing and Storage
#J-18808-Ljbffr