Summary
Mint Technologies is seeking an apprentice who is dedicated and has a real interest in Customer Service to join their wonderful team. The successful candidate will enrol onto a Level 2 Customer Service Practitioner apprenticeship. This is a great opportunity to build a career with a growing company who value their staff and their development.
Wage
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
You will be working from our Little Horwood office, for 6-hours per day, between 9am - 5.30pm Monday to Friday.
30 hours a week
Start date
Thursday 10 July 2025
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Your primary role will be making calls to actively create new leads with new contacts and build relationships with decision makers. * Call through our existing customers to update them on new products
* Contact new customer after installs to ask for feedback on their experience and testimonials/referrals
* Accompany the BDMs to sales meeting to gain experience for face-to-face customer communication
* Take control of our social media accounts, creating posts and content for the business to drive engagement with our existing customers
* Answer and deal with all incoming calls to the office
Where you'll work
1ST FLOOR QUAY HOUSE
WATERFRONT WAY
BRIERLEY HILL
DY5 1XD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
APPRENTICE TEAM LTD
Your training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner Level 2.
Requirements
Desirable qualifications
GCSE in:
* English (grade 9-4 (A*-C))
* Maths (grade 9-4 (A*-C))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience