Our team of Guest Service Managers work together to coordinate the seamless delivery of all guest facing operations.
You’ll be playing to your strengths, with accountability for our Food & Beverage operation, but you’ll also receive full training to support the team across Front Office and Meetings & Events, making this role perfect for an aspiring Operations Manager or Hotel Manager looking to round out your experience in preparation for your next step.
Whether you’re making sure dinner service runs smoothly, overseeing an event or helping with a tricky reservation, you’re always ready to step in and lead from the front any time you’re needed.
This role reports directly to the Hotel Manager.
About The Role
You'll inspire and empower ourGuest Service teamto represent our company values and culture, ensuring that service excellence remains our top priority.
Responsibilities include:
* ensuring consistent delivery of all Food & Beverage KPIs
* maintaining the smooth running of Food & Beverage operations
* training all Guest Service Assistants in Food & Beverage duties
* supporting the team in service delivery across all guest-facing operations
* collaborating across departments toelevate our service levels
* proactively seeking new ways toenhance the guest journey
Other businesses may call this role Food and Beverage Manager, Head of Department, Hotel Duty Manager, Guest Experience Manager, Hotel Services Manager
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team atrecruitment@kewgreenhotels.com.
About You
To be a great fit for this role, you must have experience in a senior food & beverage role, ideally in a hotel environment (such as Restaurant or Bar Manager/Supervisor or Guest Service Assistant or Receptionist with Duty Manager Responsibility).
You have a strong understanding of F&B KPIs such as guest satisfaction, beverage GP, beverage stock holding and problem handling with a proven track record of delivering service excellence.
You are quick to build relationships, making genuine connections with your exceptional verbal and written communication skills.
And most importantly, you’re an exceptional leader. You are always happy to roll up your sleeves and lead from the front. You’re not afraid to have the tough conversations when you must, but you’re at your best when you’re supporting and developing your team, motivating and inspiring them to bring their best every shift.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.
Benefits
Our rewards package includes:
* Discounted hotel stays around the globe, with food and beverage discounts.
* Attractive discounts across many major retailers, restaurants, and events
* FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
* Personal and career development, including apprenticeships.
* 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
Next steps
A member of the recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Regional General Manager and Director of Operations.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across several leading hotel brands.
Our mission is to operatehotels which make us proud, but what unites us all is our values:
* We Love To Pursue Outstanding
* We Respect Our People And Communities
* We Focus On Details
* We Are Pragmatic
If you share our values and you’re committed to doing work that you can be proud of, we would love to hear from you!
You can find out more about our mission and values, our history and more on our website atwww.kewgreenhotels.com
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