IT Support Specialist page is loaded## IT Support Specialistlocations: Craigavontime type: Full timeposted on: Posted Yesterdayjob requisition id: R3927We are seeking a **proactive and technically proficient IT Support Specialist** to join our IT Service Delivery team in Craigavon. In this hands-on role, you will deliver 1st, 2nd, and occasional 3rd line support across the organisation. As part of a distributed team of seven technicians across Europe, you will play a crucial role in ensuring the smooth operation, performance, and security of our IT systems.This role involves supporting end users, managing IT assets, maintaining infrastructure, and contributing to a wide range of IT projects. Travel across multiple locations may be required; therefore, a valid, clean driving licence and valid up to date passport are essential.**Duties and Responsibilities*** Provide timely and professional 1st and 2nd line user support, both onsite and remotely.* Escalate and assist with 3rd line support, including advanced troubleshooting and 3rd party vendor co-ordination.* Administer and support Microsoft 365 applications (Exchange Online, SharePoint, Teams, OneDrive).* Manage and maintain Windows 11 desktops/laptops and Apple iOS devices (iPhones, iPads).* Support device enrolment and compliance using Microsoft Entra ID and Intune.* Log and manage incidents via the EasyVista helpdesk system, ensuring accurate documentation and timely resolution.* Maintain efficient vendor relationships and assist with third-party contract negotiations.* Contribute to IT asset management, procurement, and lifecycle tracking from acquisition through disposal.* Participate in the delivery of IT projects, including hardware rollouts, software deployments, and infrastructure improvements.* Liaise with third-party vendors and service providers to ensure effective support and timely resolution of issues.* Support mobile device management initiatives and provide end-user training as required.* Ensure all IT processes comply with internal policies and industry standards.* Assist in the implementation and rollout of new technology solutions.**Scale & Scope of the role*** Primary support for UK and Ireland users over 5 locations (200 users with 75 remote)* Secondary support for the rest of Europe (600 users, 150 remote)* Familiarity with IT helpdesk/ticketing systems (EasyVista)* Flexibility required for out of hours contact, call out and short notice travel within the UK and, to a lesser extent, across the European region for helping and assisting with projects* Standard applications: Windows 11 with Microsoft 365, Oracle JD Edwards & various cloud services* Hardware: Dell desktops, laptops & IBM servers, CNC machines, Logitech conferencing systems, printers* Telecommunications: MS Teams Telephony, cell carriers, Logitech audio-video conferencing systems* Network: Cisco, FortiGate and SD-WAN (basic understanding of networking)* Working in a team of 7 technical support specialists in Europe**Knowledge, Skills, Experience****Essential*** Proficiency with Microsoft 365 applications* Knowledge of Microsoft Entra and Intune* Experience working with Apple iOS* Basic knowledge of network structures* Excellent problem-solving skills* Structured approach to work* User‐friendly and approachable* Ability to work unsupervised* Flexibility with call out and travel* Clean driving licence and up-to-date valid passport**Desirable*** 3 years’ experience of working within a technical support/service delivery or similar function* Basic knowledge of PowerShell scripting* Appropriate certifications, e.g. Microsoft MCP/MCSA/MD-102; CCNA, CompTIA A+/Network+ and ITIL foundation are a plus* Background in IT, computer science, or business information technology**Competency Profile*** Adhering to Company Principles and Core Values* Applying Expertise and Technologies* Creating & Innovating* Delivering Results and Meeting Customer Expectations* Providing prompt solution and implementing on the spot fixes* Capable of effectively working with all levels of staff, from factory floor personnel to executive leadership
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