Job Advert As a Kelpies Guide/Retail Assistant you will have a passion for great customer service and will provide a 5 star customer experience for all visitors to The Helix. You will provide an engaging and entertaining tour of The Kelpies, showing your passion and interest in the subject throughout. You will also assist with selling, re-stocking and merchandising of our retail range, sharing your knowledge of the products on sale. You will share your knowledge of The Helix, Falkirk area and be an ambassador for Scotland, providing information that will assist our visitors as they move around The Helix and/or beyond. Additional to these main tasks you will perform general administrative duties including taking telephone enquiries. Previous experience as a Tour Guide and/or Retail Assistant would be desirable but is not essential. Ultimately, we are looking for individuals who display a positive attitude, are passionate, organised and can successfully work as part of a team. A strong willingness to learn is also critical. The position is 25.75 hours per week including weekend and occasional evening working. This post is temporary until September 2026 due to service requirement. If you are the successful candidate, you will be required to carry out a Disclosure Scotland check. For more information contact Paulina Piotrowska on 01324 590600.