Location: Cambridge (CB25)
Duration: Permanent
Hours: 9am - 5:30pm (Monday to Friday)
Salary: £28,500 - £30,000
Job Reference: 35776
Polytec are looking for a Repair Administrator to join our Cambridge based client. This role plays a key part in ensuring that repaired products are thoroughly tested and properly processed before being returned to clients. This is a great opportunity to join an innovative, fast-growing organisation that provides advanced communication solutions across multiple sectors worldwide.
Responsibilities
* Perform functional testing and "Air-Checks" on repaired products to ensure full operability
* Manage the return process in line with customer-specific requirements and customs procedures
* Coordinate with the dispatch team to meet shipping standards and timelines
* Allocate licences for replacement equipment and manage RMA (Return Material Authorisation) processes
* Unpack and assess incoming faulty equipment, ensuring all associated paperwork is accurate and complete
* Determine warranty status and potential repair costs based on equipment condition
* Liaise with customers to communicate repair progress, resolve queries, and process purchase orders
* Escalate delays or recurring equipment issues to management
* Support general logistics, including meeting customers for equipment handover
* Maintain strict adherence to security protocols
* Collaborate with internal departments to ensure smooth workflow
* Booking items for dispatch and generating necessary documentation
* Producing proforma invoices for international shipments
* Issuing new licences and logging radios received for disposal
* Communicating with customers via email to handle administrative queries
* Coordinating closely with cross-functional teams within the business
Requirements
* Higher level education (e.g., BTEC, A Levels, or equivalent)
* Experience in administrative or service/repair admin environments
* Strong verbal and written communication skills
* High level of accuracy and attention to detail
* Proficient in Microsoft Office (Excel and Word)
* Comfortable using ERP systems (e.g., Microsoft Dynamics AX/365)
* Ability to work independently and collaboratively
Desirable
* GCSEs (A-C) in English and Maths
* Previous experience in a customer service environment
* Familiarity with Health and Safety protocols
Please contact us as soon as possible for more details or apply below