Salary: £28,750 - 32,000 per year Requirements: Previous experience in a similar role providing technical support to end-users. Strong knowledge of IT infrastructure components, including hardware, software, and networking. Familiarity with Azure AD, Intune, and Microsoft Entra for user and computer management. Proficiency in using ticketing systems such as Autotask, ServiceNow, or Jira to track support requests. Experience with supporting mobile devices (iOS and Android) in an enterprise environment. Knowledge of Mac OS and Windows operating systems, including troubleshooting software installations and configurations. Familiarity with SCCM or similar tools for software deployment and management. Understanding of TCP/IP networking protocols and troubleshooting network connectivity issues. Basic knowledge of Linux-based systems is a plus. GCSE or equivalent education (preferred). 3 years of technical support experience (required). 3 years of customer service experience (preferred). 2 years of networking experience (required). 2 years of Microsoft 365 experience (required). Work authorization in the United Kingdom (required). Responsibilities: Provide first and second-line technical support to end-users for IT infrastructure, including hardware, software, and network-related issues. Troubleshoot and resolve user problems via phone, email, or remote access tools. Document and track all support requests using ticketing systems. Support users with Windows and Mac OS operating systems, including troubleshooting software installations and configurations. Assist with deploying and managing software packages using SCCM or similar tools. Troubleshoot network connectivity issues, including TCP/IP configurations and DNS resolutions. Assist with setting up and troubleshooting network devices such as Ubiquiti switches and access points. Technologies: Android Azure Hardware Support JIRA Linux Microsoft 365 Mobile Network ServiceNow TCP/IP Windows iOS Office 365 Cloud More: We are seeking a dedicated technical support professional to join our team in Borehamwood. This is a full-time, permanent position offering a competitive salary range of £28,750.00 to £32,000.00 per year. You will be part of a dynamic team focused on providing excellent support to our users. Our organization values continuous improvement and the professional growth of each team member. last updated 19 week of 2026