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Operations Director – Contract Logistics, Hemel Hempstead
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Client:
DP World
Location:
Hemel Hempstead, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
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Job Description:
Operations Director – Contract Logistics – Multi-User – North Europe
About the Role
We are seeking an experienced Operations Director to lead our contract logistics operations across multiple shared-user warehousing sites. This role is key in delivering operational excellence, client satisfaction, and growth in our UK multi-client distribution network.
Reporting to the VP Contract Logistics – North Europe, you will oversee operations, client management, compliance, people development, and financial performance. You will also support new business launches and collaborate with commercial teams to expand capabilities.
NOTE: This is a hybrid role requiring regular travel, and can be based anywhere in the UK.
How You Will Contribute
Operational Leadership
* Lead daily and strategic logistics operations across client accounts and sites.
* Optimize resource allocation to meet SLAs and KPIs.
* Standardize best practices while customizing solutions.
* Manage transitions, integrations, and continuous improvements.
Client & Stakeholder Management
* Serve as the primary operational contact, building trust with clients.
* Maintain proactive communication, resolve issues, and improve services.
* Work with commercial teams on contracts, onboarding, and scaling.
People & Performance Management
* Lead site leaders and operational teams.
* Foster a high-performance, safety-focused culture.
* Develop talent through coaching and succession planning.
* Manage budgets and ensure profitability across operations.
* Collaborate with Finance on forecasting and margin optimization.
* Oversee billing, invoicing, and reporting accuracy.
Compliance & Risk
* Ensure compliance with regulations, safety, and legal standards.
* Lead audits and risk mitigation efforts.
* Maintain SOPs and drive efficiency through lean practices.
* Support deployment of technologies like WMS, TMS, and automation.
What You Will Bring
* Bachelor’s or master’s in engineering, logistics, or business.
* Significant experience in global contract logistics operations.
* Proven management of multi-client warehouse environments.
* Strong commercial and operational skills.
* Excellent communication and problem-solving abilities.
* Detail-oriented with collaborative skills.
* Results-driven and proactive.
* Proficiency in Microsoft Office Suite.
Compensation
DP World offers competitive packages within a growing international organization, fostering personal growth and development in an informal environment.
About DP World
DP World is dedicated to improving global trade through innovative, integrated supply chain solutions, with over 103,000 employees across 75 countries.
We are investing in disruptive technologies to reshape logistics and trade.
WE MAKE TRADE FLOW
To Change What's Possible For Everyone
Diversity & Inclusion
DP World is committed to EEO principles, valuing diversity and authentic self-expression. We look forward to your application.
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