IT Support Engineer
Location: Head Office Based + Occasional Site Travel (Fully Expensed)
Salary: 30-35+ Benefits
Are you an experienced IT Support Engineer looking for your next challenge within a growing and dynamic organisation? Our client is seeking a proactive and customer-focused IT Support Engineer to join their internal IT team, supporting users across multiple sites. This is an excellent opportunity for someone with strong Microsoft technologies experience who enjoys a varied role combining desktop support, infrastructure administration, and occasional site visits.
The Role: As an IT Support Engineer, you will provide both 1st and 2nd Line support to end users, ensuring the smooth operation of the organisation's IT systems and services. Based primarily at the company's Head Office, you will also travel to other locations as required, with all travel expenses fully covered.
Key responsibilities
- Providing 1st and 2nd Line IT support to users across the business
- Troubleshooting hardware, software, and network-related issues
- Supporting and administering Microsoft Windows Server environments
- Managing and supporting the Microsoft 365 stack, including Exchange Online, Teams, SharePoint, and Azure AD
- Setting up and configuring desktops, laptops, mobile devices, and peripherals
- Assisting with user account administration, permissions, and access management
- Supporting network infrastructure, including switches, routers, Wi‑Fi, and connectivity issues
- Escalating complex issues where required and working with third‑party suppliers
- Contributing to IT projects, system upgrades, and continuous improvement initiatives
- Maintaining accurate documentation and service records
Skills & Experience Required
- Previous experience in an IT Support Engineer, Service Desk Analyst, or similar support role
- Strong knowledge of Microsoft Windows Server environments
- Experience supporting Microsoft 365 technologies
- Proven experience delivering 1st and 2nd Line Support
- Basic networking knowledge (TCP/IP, DNS, DHCP, switching, wireless networking)
- Excellent troubleshooting and problem‑solving skills
- Strong communication and customer service abilities
- Ability to prioritise workload and manage multiple support requests
- Experience working within a structured IT support environment
Essential Requirements
- Full UK Driving Licence
- Willingness to travel to company sites when required
- Strong interpersonal skills and a professional approach to customer support
