Job Description
Main responsibilities:
To provide 2nd line support customers using our applications.
1. Deal directly with customers both electronically and on the phone
2. Provide 2nd level investigation support and resolution for customer queries and incidents
3. Account management
4. Keep detailed records of customers interactions and investigations
5. Monitor application system and security alerts
6. Use guides to recreate customer reported issues
7. Work across Teams within the business
8. Support during the roll-out of applications
Qualifications
Self-motivated and persistent with a desire to learn
9. Organised and able to demonstrate a logical and methodical approach;
10. Enjoys helping people;
11. A good level of computer literacy
12. Good oral and written communication skills;
13. Exhibit empathy and patience during interactions with customers;
14. Ability to work independently and as part of a team.
Additional Information
We are proud of the benefits we offer employees of NEC Software Solutions
15. Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
16. 25 days paid holiday with the option to buy/ sell
17. 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
18. A Group Pension Plan with fantastic employer contributions up to a maximum of
19. A fantastic selection of flexible benefits to suit your individual needs
20. We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life