Customer Service Controller (Operations - Customer/Administration)
Join to apply for the Customer Service Controller (Operations - Customer/Administration) role at Just Size 2
Customer Service Controller (Operations - Customer/Administration)
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Join to apply for the Customer Service Controller (Operations - Customer/Administration) role at Just Size 2
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40 Hours
We are looking to recruit a Customer Service Controller to join our team inWaltham Forest.
12 months Fixed Term - Full Time
40 Hours
We are looking to recruit a Customer Service Controller to join our team inWaltham Forest.
About The Role
We'relooking for those who can take ownership and responsibility for todays schedule of appointments and proactively manage the schedule and resources to ensure we keep the promises we have made to customers
Youll deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction, and will oversee the jobs allocated to Sub-contractors to ensure the customer receives the same level of service as they would if a MSPS operative was delivering the work.
Ensuring the scheduling process is delivering maximum productivity,youllunderstand the case workload and alert the Team Leader to issues requiring intervention.
About You
Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills,youllhavepreviousexperience within the repairs and maintenance sector or a trade-based background, with goodproblem solvingskills.
Benefits
* Profit Share Discretionary Annual Bonus Scheme
* 26 Days Holiday plus Bank Holidays
* Enhanced Pension Plan
* Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
* Life Assurance & Accident Cover
* Share Save
* Enhanced Maternity & Paternity Pay
* Work Perks Discounts & Vouchers
* Buy & Sell Holiday Schemes
* Flexible Working & Flexible Bank Holidays
* Cycle to Work
* Volunteering (2 days paid)
* Learning & Development Opportunities
* Extensive Wellbeing Support, including EAP
* Loyalty & Values Awards
* Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leavinga lasting legacyin the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented peoplearekey to our success.
MSPS are proud to support the resettlement of armed forces personnel
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you tosubmityour application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume ofappropriate candidates.
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Accounting/Auditing and Finance
* Industries
Administrative and Support Services
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