📣 Now Recruiting - Band 3 Nurse Bank Administrator
Location: Magowan Building, Portadown (Office Based)
Hours: 37.5 hours per week (Mon-Fri)
Working Pattern: 08:30-16:30 or 09:00-17:00 (rota)
Rate of Pay: £12.75 per hour
We are seeking a highly organised and motivated Band 3 Nurse Bank Administrator to provide vital administrative support within the Nurse Bank Office. This role plays a key part in ensuring the smooth running of daily operations, supporting training coordination, onboarding new bank staff, maintaining accurate records, and contributing to the weekly payroll process.
⭐ Key Responsibilities
Bank Office Administration
* Provide robust and efficient administrative support to ensure timely short‑term staffing cover across the Trust.
* Adhere to Bank and Agency protocols to ensure processes are followed correctly.
* Update the Trust's Bank Staff system, matching service needs to staff availability by staff group and banding.
* Maintain accurate electronic and manual records for training, staffing, and daily operations.
System Use, Reporting & Compliance
* Run reports from the Bank Staff system to support governance requirements.
* Review NMC registration & revalidation information to ensure compliance for registered staff.
* Schedule, record and report on mandatory and role‑specific training for bank staff.
* Support regular system cleansing to remove inactive staff.
* Process new starters: ensure mandatory training completion, accurate record entry, ID verification and uniform issue.
Payroll & Scheduling Support
* Support the Bank Co‑ordinator with weekly payroll processing to meet submission deadlines.
* Handle inbound calls and participate in shift‑filling duties to ensure wards are staffed in a timely manner.
* Assist with administration of Working Time Regulations for Bank & Agency staff.
Customer Service & Query Handling
* Engage with candidates and managers to support onboarding and general queries.
* Deal with enquiries from bank staff, managers, payroll, external agencies and the public, escalating complex matters as required.
* Maintain strong communication with clinical, nursing, administrative and HROD teams.
Quality, Improvement & Team Support
* Prioritise workload effectively to meet agreed performance standards.
* Contribute to ongoing improvements in processes, quality and service delivery.
* Support training and induction of new staff.
* Undertake delegated tasks or projects as required by the Head of Resourcing.
✔ Essential Criteria
Applicants must meet one of the following qualification/experience routes:
Route A:
* 4 GCSEs (Grades A-C) including English Language (or equivalent/higher qualification)
AND
* 1 year's clerical/administrative experience
Route B:
* NVQ Level 2 in Administration (or equivalent)
AND
* 1 year's clerical/administrative experience
Route C:
* 2 years' clerical/administrative experience
PLUS:
* Experience using Microsoft Office, including Word, Excel and Outlook (or equivalent)