Job Description
Hales Group are thrilled to be partnering with our Hales Homecare division who are seeking a Registered Manager to join them on a permanent basis. The role of the Registered Manager is vital to the efficient running of the Branch; you will work closely with the staff of two of our branches to ensure that the care provision delivers a quality and efficient service in line with best practice.
Salary and Benefits
OTE £55,000 per annum
Competitive salary plus performance related bonuses
Holiday entitlement of up to 31 days per year
Comprehensive benefits package including health and financial well-being support, discounts on your favourite shops, restaurants, and cinemas, etc
Pension and Life Insurance
Car lease scheme
Cycle to work scheme
Development opportunities coupled with the security of a job role in an industry that is in demand through recession, economic challenge and pandemic
Duties will include:
* Plan, develop and maintain outcome-based services to meet individual needs
* Manage the service in accordance with Hales policies and procedures, and all relevant legislation.
* Understand at assessment the nature of the care support work to be undertaken for a service user by staff.
* Planning and allocating Care Support to the tenants, managing the workload, adhering to Hales Group policies, principles and legislation relating to Working Time Regulations.
* Represent the organisation in respect of Service Users, key partners and the wider community.
* Take a lead in the recruitment and selection process.
* Ensure a quality service delivery through effective staff supervision and mentoring.
* Managing and monitoring annual and staff absence to always ensure appropriate staffing levels.
* Log safeguarding concerns, complaints, investigating circumstances and agreeing appropriate action.
* Maintain an appropriate business continuity plan for your service at all times.
* Forecast demands on training and staffing levels.
* Liaising with training team to plan in-house training courses as determined by demands.
* Assess individual care workers’ support needs and develop action plans.
* Perform appraisals, supervisions and development reviews for care workers and office staff in line with company policy.
* Continuous improvement of the business through benchmarking our services with competitors.
* Ensure all care staff have the necessary training they require to effectively perform their roles.
Skills & Experience:
* Proven experience in management and leadership of a team of staff.
* Has worked within a regulated sector in a senior role with experience of dealing with external stakeholders both face to fae and by telephone / email.
* Leadership or Management qualification (desirable)
* Experience working within the care industry for a regulated domiciliary care provider.
* Proven experience of managing a timesheet authorisation process.
* Knowledge of the Health and Social Care Act 2024, the Fundamental Standards and KLOE’s.
* Committed to delivering the highest quality care and continuous improvement in its service offering.
* Excellent IT skills and knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
LOCATION: Covering Letchworth and Saffron Walden office
HOURS: 5 out of 7 days
DURATION: Permanent
PAY: OTE £55,000 per annum
Ready to Apply?
Hales Group Ltd is a leading home care provider. Established for 25 years, Hales provides care and support to vulnerable individuals across Yorkshire, Humberside, the North East, Midlands and East Anglia from 32 branches.