As Depot Manager, you will oversee the day to day operations of our Newbridge site, ensuring that service delivery, safety, compliance and team performance are consistently upheld. You will play a key role in maintaining excellent customer relationships, driving operational standards and ensuring the depot runs safely, efficiently and to budget., Overseeing all daily depot operations to ensure a safe, efficient and compliant working environment that supports excellent service delivery
- Ensuring all customers receive timely and accurate services in line with contractual requirements, resolving any challenges quickly and professionally
- Leading on the achievement of operational KPIs, quality standards and financial targets, while continuously seeking ways to improve depot performance
- Building and maintaining strong customer relationships, taking ownership of escalations and promoting a positive, solutions focused service culture
- Managing, coaching and developing depot staff to create a motivated team that delivers high standards and meets all company expectations
- Driving a culture of continuous improvement by reviewing processes, identifying opportunities for efficiency and supporting the implementation of new initiatives
- Overseeing the maintenance, compliance and safe operation of the depot fleet, site equipment and all physical aspects of the premises
- Delivering clear and consistent communication across the team, ensuring key messages, updates and operational priorities are shared and understood
Proven operational management experience within transport, logistics or a similar fast paced environment, with accountability for day to day service performance
- Strong leadership capability with the ability to motivate, coach and develop a diverse team while maintaining high performance standards
- A customer focused approach with experience managing service issues or escalations and building trusted, long standing relationships
- Solid understanding of operational compliance, safe working practices and relevant regulations, with the ability to embed standards across the site
- Strong communication skills with the confidence to influence, engage and work effectively with colleagues, customers and stakeholders
- Good financial awareness with experience contributing to budgets, managing cost areas or working with P&L information
- A proactive and solutions driven mindset with the ability to challenge existing practices and introduce more efficient ways of working
- IOSH Managing Safely qualification and the capability to operate effectively under pressure in a fast moving operational environment
Restore Datashred is a leading provider of secure shredding and confidential waste management services across the UK. We help organisations protect their information, stay compliant and manage their data responsibly, combining trusted processes with a strong focus on service and safety., Some of our benefits include:
- Annual Leave - 25 days + bank holidays
- Life Assurance - 2x basic annual salary
- Bereavement Counselling - Support during difficult times
- Free Onsite Parking
- Employee Assistance Programme (EAP) - Confidential counselling via Health Assured
- Eye Care Support - Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)