Stone Marine Services was founded in 1999 and now operates from three strategic locations; the UK, South Africa, and Namibia. With a varied and diverse service portfolio, Stone Marine provides essential maintenance to vessel owners and operators across the world.
We are currently looking for a Service Coordinator to join the team managing all aspects of service coordination from enquiry to job completion. This role operates in a high volume, fast paced environment and would suit someone who has meticulous organisation skills and attention to detail.
Role and responsibilities
* Responsible for the general organisation of service jobs/spare parts requests from enquiry to completion.
* Manage all customer communication effectively using the systems provided ensuring all enquiries are actioned in a timely manner.
* Correspond with suppliers to understand pricing and lead times.
* Provide customer quotations, supplier POs and order acknowledgement.
* Organise deliveries of goods & spares to customers, process deliveries from suppliers and deal with the necessary paperwork including any customs documentation.
* Communicate regularly with both customers and suppliers to ensure best in class customer service.
* Produce customer invoicing sheets to accounts and sign off draft invoices
* Arrange service engineer transportation, visas and accommodation.
* Ensuring all Quality Procedures are adhered to and promote the requirements of the current Quality Management system.
* Ensure all engineering paperwork is received in a timely manner.
* Other adhoc duties daily as requested by the management team.
Personal attributes
* Must have strong organisational skills and be able to individually manage multiple tasks and priorities in a fast paced/high volume work environment with accuracy and attention to detail.
* Must have excellent written and verbal communication.
* Must have flexibility and able to use your own initiative.
* Must have strong influencing and interpersonal skills.
* Must be able to work with other employees willingly and in a spirit of cooperation and teamwork.
* Must have a thorough working knowledge of Microsoft Office.
This is an exciting opportunity to join a growing business with a great culture.
At Stone Marine Services we offer a competitive salary and benefits package including Employee Assistance Programme.
The role includes being included in the "on call" rota (evenings and weekends) covering the service inbox and emergency phone out of hours.
If you believe that you have the skills and experience to excel in this role, we want to hear from you.
Job Types: Permanent, Full-time
Schedule:
* 8 hour shift
* Day shift
Work Location: office based position (onsite)
Please note - This is not a sponsored role, to be considered for this role you must have the right to work in the UK and be currently based in the local area.
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Employee discount
Work authorisation:
* United Kingdom (required)
Work Location: In person