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Retail Advisor, 16hrs, Worthing, Worthing
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Client:
Virgin Media
Location:
Worthing, United Kingdom
Job Category:
Retail
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EU work permit required:
Yes
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Job Reference:
a5417c7e0062
Job Views:
11
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.
As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet store goals. We focus on providing a unique customer experience, training and empowering you to understand customer needs and recommend suitable products and services to enhance their digital lives.
You will play a key role in creating memorable moments for customers and helping the store succeed. Here’s what you need to know:
What you’ll do
* Become an expert in all things O2, promoting our products, services, and brand.
* Meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
* Take ownership of your performance and contribute to O2’s success.
* Seek personal development opportunities with support from store leadership and O2 resources.
Training
Participate in an extensive induction program covering all aspects of Virgin Media O2. You will attend a 4-day (30 hours) induction within the first two weeks of your start date, with details discussed during your telephone interview.
Flexibility is key; you may need to work additional hours, with advance notice provided.
As an O2 Retail Advisor, your goal is to deliver excellent in-store performance and customer care, working collaboratively with your team to meet store objectives. We aim to offer a unique customer experience by understanding customer needs and recommending the best products and services to improve their digital lives.
You are instrumental in creating memorable customer moments and supporting store success. Here’s what you need to know:
Who we are
Virgin Media O2 is the UK's fastest broadband network and a leading mobile brand.
We are committed to diversity and inclusion, striving to remove bias and barriers, and fostering an environment where everyone can be their authentic selves throughout the application process.
The must haves
* Good active listening skills to understand customer needs and preferences;
* Empathy to relate to customers and provide personalized service;
* Excellent communication skills for conveying information, handling complaints, and resolving issues;
* Self-motivation to achieve sales targets.
Additional qualities we value
* An interest in technology and a willingness to learn continuously;
What’s in it for you
* Competitive hourly rate of £11.81, with potential earnings through our accreditation program;
* 23 days’ annual leave, plus an extra day off for your birthday, with options to buy or sell leave;
* Excellent pension scheme, matching up to 10%;
* Employee BUPA medical cover, healthcare plan, and life assurance;
* Family-friendly policies including neonatal leave, 14-week paternity leave, and carers leave;
* A range of support, rewards, and tools to help you prioritize what matters most.
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