Customer Care Manager – Eastern Region Based in Stansted and Surrounding Areas | £55,000 – £60,000 Package ️ 5 Housebuilder | Premium Developer* Are you passionate about delivering a five-star customer experience? Our client, a prestigious 5-star-rated housebuilder, is seeking an experienced Customer Care Manager to oversee their Eastern Region, ensuring the highest levels of satisfaction and service excellence. Key Responsibilities: * Lead and manage the regional Customer Care team to deliver outstanding after-sales service. * Handle escalated customer issues with professionalism, empathy, and efficiency. * Monitor and report on customer satisfaction metrics (NHBC, internal KPIs). * Liaise with internal departments and contractors to ensure timely resolution of defects. * Continuously improve the customer journey, identifying areas for innovation and enhancement. About You: * Proven experience in a customer care management role, ideally within residential development or construction. * Strong leadership and people management skills. * Calm under pressure, with exceptional problem-solving abilities. * Excellent communication and organisational skills. * Full UK driving licence and willingness to travel within the Eastern region. What’s on Offer: * Competitive salary of £55,000 – £60,000 plus comprehensive benefits. * Company car or car allowance. * The opportunity to work with one of the UK’s leading 5* developers. * Supportive, professional environment with strong career progression opportunities