Community Hubs Officer Watford Community Housing Salary: £26,650 - £30,000 - 37 hours per week The Vacancy Our community hubs are busy, vibrant spaces used by residents, partners and local groups. This role supports the smooth running of these hubs - from managing bookings and enquiries to ensuring the buildings are safe, welcoming and wellmaintained. You'll be part of a small, friendly team that plays a key role in helping our communities connect and thrive. This role will mainly be based at our Leavesden Green Hub, but regular travel to other Watford Community Housing Hubs will be required. Introduction to the role At Watford Community Housing, we provide vital services that help people to live better lives. We're looking for a Community Hubs Officer to help us run our community hubs - vibrant, welcoming spaces where residents come together, access services and take part in local activities. You'll play a key role in ensuring our hubs are safe, wellmaintained and responsive to community needs. Role purpose As a Community Hubs Officer, you will play a key role in ensuring our hubs are accessible, safe and thriving centres of activity. You will strengthen community engagement, support service delivery, and build strong relationships with partners, hirers, volunteers and internal teams. You'll help shape the daytoday running of the hubs, using data, feedback and insight to improve services and ensure our spaces make a real difference to community wellbeing and connection. What's the role? Key Accountabilities: Ensuring each hub operates as a welcoming, accessible and wellcoordinated space that meets local needs. Leading on administrative tasks, including managing online bookings, responding to enquiries, arranging viewings and coordinating activities. Maintaining and updating the online booking system, including price lists, customer information, website content and email templates. Processing payments, raising invoices, refunding deposits and following up unpaid accounts, escalating complex issues when needed. Setting up rooms and facilities for activities, including moving furniture, arranging access, maintaining kitchen hygiene and carrying out occasional spot cleaning. Supporting the weekly community lunch club, including taking orders, serving, basic food preparation and clearing up. Organising and chairing meetings with regular hirers, partners and stakeholders, including minutetaking and action tracking. Carrying out regular hub inspections, fire alarm testing and outlet flushing, raising and tracking repairs and ensuring health and safety is prioritised. Collecting and recording performance data such as attendance figures, and gathering customer feedback to support continuous improvement. Ensuring compliance with health and safety, equality, regulatory and legal requirements across all hubs. Assisting with the planning and setup of new hubs. Supporting organisational and community events, including booking activities and helping with event delivery. Helping to develop and market hub spaces to maximise income and community impact. Providing cover for colleagues, including the Senior Hubs Officer, during absence. Supporting training and induction for new team members. Acting as a point of contact for intruder/fire alarm activations and occasionally supporting outofhours activity or emergency response. What are we looking for? Essential: A strong commitment to our values and our vision of Better Homes, Friendlier Communities Together. Experience delivering highquality customerfacing services in a busy environment. A customerfocused approach, with the ability to listen, problemsolve and deliver an excellent endtoend experience. Confidence handling enquiries in person, by phone, in writing and online. Good numeracy and accuracy when processing payments and financial information. Clear, concise written communication skills. The ability to work collaboratively with colleagues and partners to improve services and support hub profitability. A positive, flexible attitude and willingness to embrace change. The ability to work independently, manage your own workload and meet deadlines. Strong ICT skills, including Microsoft Office and the ability to use digital systems effectively. Understanding of risk assessment, health and safety, data protection and equality considerations. Experience dealing with negative feedback constructively and preventing reoccurrence. A full driving licence with business insurance and daily access to a car. Able to maintain a basic DBS check. Level 2 Food Hygiene certificate. Desirable: Level 3 qualifications (A Levels, NVQ Level 3 or equivalent). Level 3 Food Hygiene certificate. J9 Domestic Abuse Champion training. Fire Marshal training. Experience engaging diverse audiences using varied communication tools. Understanding of facilities management, online booking systems and event management. View full Job Description HERE Who you'll work with Responsible to: Senior Community Hubs Officer Department: Customers and Communities Our values Professional - We are honest, open and respectful. People trust us to keep our promises. Forward-thinking - We have a can-do attitude and embrace opportunities to improve and innovate. Collaborative - We work together as one team and build lasting partnerships to get results. What can we offer you? 28 days' annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme How we work We embrace agile working - blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click 'apply now', tell us why you've got what it takes, and attach a copy of your current CV. Closing date: 18th March 2026 Interviews: 23rd March 2026 (Please note we reserve the right to close the vacancy early if we receive a large response.)