Opportunity
Our client is looking for a Client Support Executive to support the growth strategy in on of their divisions by identifying and capitalising on opportunities to increase levels of business and servicing the client's needs in line with contractual commitments.
This organisation has a great reputation for looking after and developing their staff alongside playing a valuable role in supporting their local community. One you have successfully completed your probation hybrid and flexible working is on offer.
Role
Managing key customer relationships with an objective to make them ambassadors and promoters of the company and its products.
Provide direction and support for our customers to manage the company schemes effectively throughout the quote, order and delivery process.
Administer quotations where necessary, demonstrating impeccable attention to detail and adhering to specific processes required for that client.
Meet agreed SLAs, ensuring that accountability is taken at all stages of the process within the required timescales and actions are delivered to a high standard.
Communicate with our customers at the end of contract to encourage the renewal of their scheme vehicles.
Undertake a range of essential administrative activities for new and existing customers.
Collaborate and support all team members as and when required in accordance with department and business objectives.
Represent the company in a professional and positive manner, displaying pride in our products and services and aligning all actions and behaviours to the Core
Experience Required
Strong and effective communication and interpersonal skills
Strong IT skills MS Office and internal software
Strong Numeracy skills
Attention to detail and a methodical problem solver
The ability to analyse and research information
A proven track record in the development of external client relationships and the delivery of excellent service
Ability to manage and prioritise own workload through effective organisation skills
Ability to work well in a team as well as taking initiative
A self-motivated and driven achiever
Previous administration experience in a sales role - desirable
Please either submit your CV or call Phil on 07984 199519
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