This is a permanent hire for an Operational Resilience Manager, based in West London with a hybrid model of 2 days a week onsite (non-negotiable). Essentials Operational resilience experience, including BIA, critical process mapping, incident management, and third-party risk, with a solid understanding of core resilience principles, recovery planning, and service continuity. Crisis & incident management experience, able to respond effectively to high-pressure situations Able to work cross-functionally and bridge silos across teams Acts quickly and with flexibility; avoids unnecessary delays and keeps momentum during critical situations Excellent writing skills, with the ability to communicate clearly across different levels of the organisation Nice to have Client management experience Cloud environments (AWS) Knowledge Hands-on experience with ISO 27001 and SOC 2 Team management experience as there are 2 direct reports part of this role