Customer service specialist

Job Req Number: 117459 Time Type: Full Time

Customer Service Assistant

Purfleet, Mon-Fri 9.00am-5.00pm

Main Purpose of the role

A Customer Service Admin role in the international export department has become available at DSV Road Ltd, Purfleet. The role will have focus on supporting our European partners with enquiries and do order management on bookings from our UK based customers.

The person we are looking for must be a good communicator, have a positive outlook and a clear focus on high job quality.

The successful candidate, who will be reporting to the customer service supervisor, will be responsible for dealing with bookings from UK customers and day-to-day enquiries related to UK export shipments, investigating issues and liaising with other internal departments within DSV UK.

The applicant must be proactive, organised and punctual, inquisitive and motivated as well as a good attention to detail.

We are looking for a person who can add extra quality to our already highly skilled team and is interested in providing an excellent service to all customers of DSV.

What will you be doing?

• Timely and effective communication with customers, partners and internal departments via e-mail/telephone.
• Updating / verifying the DSV Order Management System with customer booking details and customs details.
• Liaise with operations and overseas offices to ensure customer commitments are delivered upon.
• Effective monitoring to ensure deliveries are completed within the agreed timelines.
• Ensure that all collection consignments are conforming to correct information.
• Pro-active problem solving with customers and colleagues when issues arise.
• Comply with and understand customs regulations when transporting freight from the UK.
• Resolve Credit Management Queries where necessary.
• General Day to Day administrative duties.

About You

• Possess good communication skills.
• Exceptional organization skills and effective time management.
• Be able to manage your time effectively.
• Attention to detail and Inquisitive.
• IT Literate in Microsoft Office.
• Problem solving.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

Enhanced Annual Leave Entitlement from your start, which increases with length of service.

Salary Sacrifice Cycle Scheme

Employee counselling, for support with physical and mental wellbeing.

Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.