Overview
Leisure Club Manager role at Cameron House, Loch Lomond, Scotland. The Leisure Club Manager is responsible for the overall leadership, performance, and development of the Leisure Club, with accountability for achieving membership sales and retention targets, delivering exceptional member experiences, and ensuring operational excellence and safety.
Responsibilities
* Deliver membership sales in strict alignment with the company’s sales policy and processes.
* Monitor, analyze, and report on sales performance, ensuring consistent achievement of conversion and revenue targets.
* Maximize commercial opportunities across memberships, personal training, group exercise, and ancillary services.
* Design and implement member engagement initiatives to build loyalty and satisfaction.
* Monitor and address retention risk factors, ensuring proactive strategies are in place to reduce attrition.
* Lead the delivery of a high-quality service environment that strengthens member experience.
* Oversee all aspects of daily club operations, ensuring compliance with health, safety, and legal requirements.
* Manage budgets, forecasts, and financial reporting, ensuring profitability and effective cost control.
* Ensure operational standards meet company policies, brand guidelines, and service expectations.
* Achieve monthly and annual membership sales targets and growth in ancillary revenue streams.
* Deliver the department’s profit contribution to the Resort as per the annual budget.
* Achieve retention rate targets and improve member satisfaction and engagement measures.
* Deliver planned engagement activities and initiatives within budget and efficiency parameters.
* Demonstrate strong leadership by developing and coaching the team, with a focus on staff engagement and low turnover.
Team Development
* Aim to achieve staff training and development objectives and demonstrate team performance against set objectives.
Who We Are Looking For
We recruit people with varied personalities and backgrounds. While there isn’t a single “typical” employee, the following qualities are valued:
* Ambition, drive, and determination to meet challenges head on.
* Natural friendliness and genuine care for guests and the service they receive.
* Willingness to go beyond guest expectations to make stays memorable.
* Care for the team and support colleagues to be their best.
* Respect and protect the environment and the place we work in.
To Be Eligible To Apply You Will Also Need
* Proven experience in leisure, hospitality, or fitness club management.
* Strong commercial and sales acumen, with a track record of meeting financial targets.
* Demonstrated experience in member engagement and retention strategies.
* Excellent leadership, communication, and people management skills.
* Strong organizational and financial management abilities.
* Knowledge of relevant health, safety, and compliance regulations.
What’s In It For You?
* Free meals when on duty, in our team cafes
* Pension scheme
* Refer-a-friend scheme
* Birthday lunches and long service awards with high street shopping vouchers and overnight stays
* Enhanced holidays, rising with long service
* Free Leisure Club Membership, with friends and family discounts
* Employee care service with wellbeing support and confidential helpline
* On-site discounts on Cameron House accommodation, food and beverages, golf membership, spa treatments, and related activities
* Supplier and local business discounts
* Free parking
* Fully funded, work-based training and development opportunities up to degree level
Additional Information
We are based in 400 acres of Scottish countryside, 40 minutes from Glasgow, with Loch Lomond and the National Park nearby for leisure time.
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