Managing Device Lifecycle Asset Management
Pay rate: £14.88 per hour PAYE
Duration: Till November 2026
Hours: 40 hours per week
Role Overview
Own the full lifecycle of corporate mobile devices—procurement, provisioning, support, compliance, and disposal—ensuring smooth operations and accurate asset management.
Own the end‑to‑end journey of corporate mobile devices across Europe—covering planning, procurement, provisioning, support, asset governance, reverse logistics, and responsible disposition.
Key Responsibilities
* Procurement & Stock: Forecast demand, manage stock, raise requisitions, and coordinate with carrier/warehouse partners to ensure timely shipment and delivery—driving escalations to resolution when required.
* Customer engagement: Communicate with associates and hiring manager providing excellent customer service
* Support: Triage requests via “My Mobile,” enforce policy (tasks/incidents over email), and manage service requests—including faulty returns and replacements—while maintaining SLA adherence and clear communications
* Reverse Logistics: Oversee field return QA and route devices for repair & reuse, return to inventory, or environmentally responsible recycling—partnering with logistics providers to streamline flow.
* Vendor Engagement: Coordinate with carriers and logistics partners; join onboarding and strategy forums.
Requirements
-Attention to detail, highly organised
-Self-starter / Ability to work independently
-Presentation skills and confidence
-Critical thinking and creative problem solving
-Ability to manage and prioritize daily tasks to meet deadlines
Nice to have
-Strong vendor management and communication skills.
-Detail-oriented with focus on compliance and asset accuracy.
-Knowledge of Intune, Apple Business Manager, and ServiceNow.
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