Job Introduction
* 40 hours per week
* Monday to Friday 0730-1600 - weekends and shift cover sometimes required
* £31, per annum
* Sodexo rewards and benefits
Job Introduction
Sodexo is seeking a highly motivated, organised and customer-focused Front of House Manager to lead the day-to-day operations of our Mess facility at Larkhill Garrison, Larkhill, SP4 8QT. This is an exciting opportunity for a dynamic individual with strong leadership experience in soft FM, hospitality or similar service environments. You will play a crucial role in ensuring operational excellence, exceptional service delivery, and a first-class experience for all members, residents and guests.
Whatyou’ll do:
Operational Leadership
* Manage all day-to-day activities within the Mess to ensure a high-quality experience for all users.
* Oversee the planning, coordination and delivery of services within your operational business area.
* Ensure compliance with Service Level Agreements (SLA), KPIs, contractual requirements and Sodexo service standards.
* Maintain exceptional service standards in line with the Schedule of Requirements (SOR) and quantity tables.
* Support the Mess Manager in liaising with the PMC, RSM, Mess Secretary and committee members.
* Provide absence and weekend ‘on-call’ support as required.
Service Excellence & Customer Experience
* Promote, support and manage functions including planning, menus and costing in partnership with the catering team.
* Ensure prompt delivery of all meals, catering services and hospitality events.
* Maintain outstanding client and customer relationships, acting on feedback and resolving complaints effectively.
* Ensure all written communication upholds a professional image to clients, customers and employees.
* Identify opportunities for continuous improvement, promotions and initiatives to drive service quality and revenue growth.
People Management
* Supervise, support and develop an assigned team of direct reports.
* Drive performance through strong leadership, coaching and adherence to standards.
* Champion employee engagement and support activities aligned with achieving IIP Gold standards.
* Maintain high levels of labour management and operational performance.
Business Performance & Compliance
* Contribute to business growth while maintaining strict budgetary control.
* Compile, agree and deliver an annual business plan with the line manager.
* Monitor and uphold all health & safety (H&S) and food safety (FS) standards.
* Ensure the security of client and company property, equipment and finances.
* Respond appropriately to incidents, accidents, food safety issues, loss or damage.
* Comply with all Sodexo policies, procedures and client site regulations.
Professional Development
* Engage in continued professional learning and development in soft FM services.
* Attend team briefs, performance development reviews (PDRs) and training as required.
* Maintain strong internal and external networks that support excellence in service delivery.
What you bring:
* Previous supervisory experience within the soft FM service industry.
* Strong leadership and people management skills, including experience in HR processes such as recruitment, training, performance management and handling employee relations issues.
* Excellent verbal and written communication skills with strong numeracy and interpersonal abilities.
* Good working knowledge of MS Office (Word, Excel and Outlook).
* Strong health & safety and food safety awareness.
* Ability to make sound decisions, work independently and thrive as part of a team.
* High attention to detail and commitment to maintaining standards.
* Analytical problem-solving skills with the ability to develop and implement innovative solutions.
Desirable
* Experience working within a military environment.
* Previous experience in a similar Front of House, Mess or hospitality management role.
* IOSH Managing Safely or equivalent H&S qualification.
* Technical knowledge across soft FM services including catering, hospitality, retail and cleaning.
* Proven track record of leading, motivating and developing teams.
What we offer:
Workingwith Sodexo is more than a job; it’s a chance to be part of somethinggreater. You’ll belong in a company and team that values youfor you; you’ll act with purpose and have an impact through your everydayactions; and you’ll be able to thrive in your own way. In addition, we offer:
* Mental health & wellbeing support
* Employee Assistance Programme for personal, legal, and financial advice
* 24/7 virtual GP & lifestyle rewards
* Discounts for you & family
* Financial tools & retirement plan
* Cycle to Work & Paid volunteering day
Ready to be part ofsomething greater? Apply today!
Attached documents
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