Operations Services Supervisor - Jersey Airport
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Applicant MUST live on Jersey Island UK to apply
Overview
The Operations Supervisor is a critical frontline operational role where you will have responsibility for the safe airside operation and our front-line team members. You will be responsible for leading, motivating, engaging and inspiring all team members to ensure the delivery in line with Swissport procedures, policies and brand values.
Responsibilities
* Supervise/allocate tasks including reporting absences and overtime.
* Plan and deploy resources to ensure customer and operational requirements are met.
* Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards and deliver the desired customer service experience.
* Maintain up-to-date manuals and documentation.
* Build and maintain relationships with customers and airport authorities.
* Ensure compliance with Swissport SOPs and policies.
* Ensure maximum efficiency in the operation/turnround of inbound and outbound flights.
* Responsible for maintenance of assigned equipment and materials.
* Contribute/assist with local emergency plans.
* Make operational decisions with the operational plan.
* Ensure that staff are adequately trained, (including monthly manual loadsheets where required), motivated and communicated with.
* Coordinate operational issues between dispatchers, airlines and flight crew members including delay management and diversions.
* Monitor and ensure that all Swissport departmental standard operating procedures (SOPs) are followed accordingly.
* Ensure the overall supervision and quality of the dispatch release, flight following and operational control processes.
* Quality control and monitoring of flight files, messaging systems, SITA, and issue loadsheets and LIRFs.
* Coordinate with internal departments, line management, CLC, other service providers and airlines when required.
* Create operational reports.
* Attend and investigate any incidents/accidents.
* Handle adhoc handling requests and communicate information to other airport agencies and the business development team.
* Ensure FSC data is entered accurately and flights are closed in a timely manner; ensure cleaning services match what is entered in FMS/GHS.
* Ensure correct Flight File Management and supervision of flight files, with daily checks and audits on W&B, flight file documentation and load-sheet documentation signed off as accurate and complete by authorized personnel.
* Ensure compliance with Triple AAA documentation processes, along with sign offs and documented audit process.
* Ensure any dispatcher assigned to a flight/airline is suitably authorized/qualified/licensed to carry out W&B/load-sheets/AAA for respective aircraft and airlines.
* Handle commercially/contractually sensitive information related to airline charges, ad-hoc handling rates and services.
* Ensure the safe and secure handling of cash/credit card transactions in line with company procedures.
* Be the critical communications link between the station, the airlines and the airport authority, and other legal/jurisdictional bodies as required.
* Control and allocation of labour and resources on a day-to-day basis.
Leadership qualities
* Provide professional day-to-day leadership to a team, ensuring high standards of health and safety, quality, customer service and security.
* Enforce appropriate health, safety and security standards to drive improved performance.
* Actively manage team members with timely, constructive feedback to improve performance and behavior.
* Model professional conduct and address poor performance or misconduct when it occurs.
* Proactively support the operation to achieve optimal results.
* Take personal responsibility to ensure the team delivers high standards consistently.
* Communicate and collaborate to engage others and create transparency to drive results.
Key Performance Indicators
* Agreed customer standards for operations maintained within budget/forecast labour cost targets.
* Lateness, absenteeism and staff turnover managed within agreed local limits.
* Uniform standards and presentation maintained in line with Company policy.
* Maintain good customer and employee relations; manage disciplinary issues and complaints related to the shift.
* Accuracy and completeness of paperwork within local time scales and standards.
* Operation audits and follow-up completed each winter and summer season.
* Formal staff appraisals completed for all staff.
Essential skills
* Ability to embrace change as a constant feature of the working environment.
* Clear communication to help staff understand direction.
* Ability to build positive and trusting relationships.
* openness to different opinions and a collaborative approach.
* Embrace an ideas culture to enable teams to be agile.
* Promote flexibility, adaptability and agility to enable contingency time.
* Demonstrate a sense of urgency and a commitment to continuous improvement.
* Personal and professional integrity; high standards of honesty and ethics.
* Excellent organizational abilities, attention to detail, prioritization and ability to meet deadlines in a fast-paced, complex environment.
Qualifications
* A minimum of three GCSEs or equivalent.
* Flexible to work a variety of shifts (days, evenings, nights, weekends, and public holidays).
* Ability to speak and understand English.
* Ability to travel to the airport when public transport is not available.
* Ability to follow processes and procedures and apply flexibility when required.
* Willingness to work in inclement weather.
* Excellent communication skills (written and verbal).
* Able to work as part of a team in a challenging environment.
* Proficient in computer skills and able to learn Swissport and airport systems.
* Previous experience in an aviation environment desirable.
* Commitment to good customer service and continuous improvement.
* Self-motivated with demonstrable supervisory skills and experience.
* Excellent organizational and planning skills.
* A full driving licence.
* Ability to speak additional languages desirable.
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