About Specsavers
Our passion is to deliver outstanding patient care, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In addition to the highest quality equipment, we aim to provide both our store staff and our customers with an excellent overall environment. At Specsavers, we treat people as we would wish to be treated, and as such, you will be supported by well trained and motivated retail staff, in addition to an expert professional team. Our expectation is that you will share our vision to provide our patients with the very best professional service as well as exceptional customer care on every visit to your store.
Overview
Role Overview: To assist in the operation of the store in order to achieve sales targets and profitability through effective dispensing of hearing aids to members of the general public (who have an identifiable hearing difficulty) to optimise store potential. To deliver excellent customer service and to be a valuable part of a successful retail team.
You must be registered with the Health Professions Council as an Hearing Aid Dispenser. You must possess a passion for fantastic customer service. Some of the key tasks are as follows:
Responsibilities
* To work under the control and direction of your line manager/store director to the standards required, noting that the Company’s disciplinary or capability procedure will be used to record significant events or actions. To also observe the supervisory rules laid down by the Company in line with HPC requirements.
* To liaise with, organise and encourage store staff to book initial hearing awareness checks from store footfall, existing clients and external and internal promotions.
* To liaise with store managers and directors regarding the motivation and training of store staff to book hearing awareness checks and deal with existing clients.
* To keep daily contact with all of your designated stores and ensure that battery stocks, leaflets and displays are kept up to date and in plentiful supply, and that all relevant information communicated by the Group is observed and passed on.
* To ensure that sufficient existing clients and new enquiries are seen to meet agreed personal performance standards.
* Understand and apply NHS practices and procedures as appropriate
* Work to Specsavers Customer Service Standards
* Actively seek to improve your own skills and product knowledge
* To select and demonstrate hearing aids whenever and wherever appropriate to agreed standards and carry out the fitting of hearing aids.
* To complete service appointments and rehabilitation appointments and re fitting of hearing aids as necessary and on time.
* To take aural impressions for the manufacture of hearing aids to agreed standards.
* To follow accurately and on time all Company administrative procedures.
* To maintain in each store an accurate and up to date client record practising the security standards as laid down by HPC and Company procedure.
* To work politely and effectively with store staff and support office staff.
* To always observe local store rules.
* To promote the interests of the Company.
* To be professionally dressed and groomed.
* To follow the ethics and working practices as determined by the Company and the HPC.
* To ensure that any correspondence between HPC and employee is disclosed in a timely manner to your line manager.
* To become familiarised with all the laws and regulations as may from time to time govern the duties of an HAD in particular the HAC Act of 1968 and the HAC COP
* Follow NHS guidelines at all times
* Effectively inform customers about all Specsavers products and offers
* Meet and exceed all personal and team goals
* Be an ambassador for the Specsavers brand at all times
Role and Location
Role: Audiologist/Hearing Aid Dispenser
Location: Specsavers Galway Hearcare
We are offering
* Salary from €39K (DOE)
* Bonus scheme
* Full time, 40 hours contract
* 25 days annual leave plus BH
* Professional fees paid
* Specsavers Perks
* Progression opportunities: wax removal course, clinical lead and pathway
Your Objectives
* To generate business as appropriate.
* To meet HPC and company agreed standards in conduct and performance.
* To meet all HPC requirements in regard to maintaining full registration with the council as well as the attainment of CPD points as set out within the HPC/BSHAA legislation.
* To work to Company clinical and commercial standards.
* To maintain the effective hygienic condition of all Company issued equipment to agreed HPC and Company standards.
* To use audiometric and otoscopic test equipment to agreed HPC and Company standards, ensuring current calibration requirements are met.
* To select and demonstrate hearing aids whenever and wherever appropriate to agreed standards and carry out the fitting of hearing aids.
* To complete service appointments and rehabilitation appointments and re fitting of hearing aids as necessary and on time.
* To take aural impressions for the manufacture of hearing aids to agreed standards.
* To follow accurately and on time all Company administrative procedures.
* To maintain in each store an accurate and up to date client record practising the security standards as laid down by HPC and Company procedure.
* To work politely and effectively with store staff and support office staff.
* To always observe local store rules.
* To promote the interests of the Company.
* To be professionally dressed and groomed.
* To follow the ethics and working practices as determined by the Company and the HPC.
* To ensure that any correspondence between HPC and employee is disclosed in a timely manner to your line manager.
* To become familiarised with all the laws and regulations as may from time to time govern the duties of an HAD in particular the HAC Act of 1968 and the HAC COP
* Follow NHS guidelines at all times
* Effectively inform customers about all Specsavers products and offers
* Meet and exceed all personal and team goals
* Be an ambassador for the Specsavers brand at all times
Only candidates who are successful with their application and through to the next stage will be contacted. If you have not heard about your application within 14 days of applying then please assume that you have been unsuccessful in your application.
Get in touch
For more information or to apply for this role, please contact Kasia Mnich - kasia.mnich@specsavers.com or call 07939988974.
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