Doncaster Ref: VA3579 TEC1 Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Aftercare Administrator – Central Team (FNOL) Doncaster | Full-Time | Steer Automotive Group Repairs don’t end when the vehicle leaves - that’s where you come in. Steer Automotive Group is one of the UK’s leading accident repair specialists, trusted by customers, insurers and manufacturers nationwide. Our central team in Doncaster supports customers after their repairs are completed resolving queries, handling concerns, and protecting our reputation for quality and care. We’re looking for a calm, organised, customer focused Aftercare Administrator who can turn post-repair problems into positive outcomes. If you’re great with people, confident handling complaints, and enjoy problem solving we want to hear from you. The Role You’ll be the main point of contact for customers after their vehicle repair, managing aftercare cases from first contact through to resolution. You’ll work closely with bodyshops, managers and insurers to investigate issues and deliver fair, timely solutions. What You’ll Do Handle post-repair enquiries, concerns and complaints Explain repairs, warranties and next steps clearly and professionally Manage aftercare and warranty cases end-to-end Log and track all cases accurately on internal systems Liaise with bodyshops, technicians, quality teams and insurers Arrange re-inspections or follow-up repairs where needed Identify recurring issues and feed back to improve service quality What We’re Looking For Experience in customer service, administration, aftersales or complaints handling Strong communication skills and a professional, empathetic approach Highly organised with excellent attention to detail Comfortable managing multiple live cases Confident using computer systems Automotive or insurance experience helpful but not essential — full training provided Why Join Steer Automotive Group? Established and growing national repair group Structured central support team Full training and clear processes Career development opportunities A varied role with real customer impact A business built on Excellence, Innovation and Integrity Apply today and be part of the team that delivers aftercare as strong as our repairs.