Join Our Team as a Monitoring Operator in Waterlooville! Are you ready to make a real impact on security and safety? We’re looking for a Monitoring Operator to help protect individuals and property in a high-responsibility role.
Position: Monitoring Operator
Hours: Working an average of 48 hours a week
Pay: £27,518.40 per annum
Shift Patterns: 12 hour shifts - 4 days on / 4 days off, 4 nights on / 4 nights off.
Transport: Access to a vehicle or excellent transport links Must be within a 30 minute commute of Waterlooville
Requirements: 1-3 years customer service experience
Job Description
What you will do…
* Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff.
* Manage mobile alarm call outs and provide solutions in a timely manner.
* Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential.
* Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required.
* Ensure that all systems/databases are updated in a timely and accurate manner.
* Provide client reports.
Qualifications
What You Will Need…
* Excellent customer service skills - Able to communicate at all levels.
* Willingness to learn.
* Ability to work as part of a team.
* Attention to detail.
* Work under periods of pressure.
* Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions.
* Decision-making capability.
* Computer literate - proficient in MS Office, ability to adapt quickly to new systems.
* Professional in appearance and attitude.
* Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations.
* Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
* A flexible approach to working hours including the requirement for covering of holidays and sickness.
Additional Information
Join our global team of 375,000+ colleagues and help make the world a safer place.
* Opportunity – We see potential in every person and situation
* People – We open our eyes to all that’s good
* Purpose – We make your world a safer place
Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (guaranteeing interviews for eligible candidates) and recognition as an inclusive employer.
Your Benefits
* Pluxxe – Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
* Epassi - Save up to 25% on membership at thousands of gyms, leisure centres, yoga studios, bootcamps and more
* Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
* HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
* Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
* Specsavers – Save money on eye tests and when purchasing spectacles.
* WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
* Toothfairy – Online access to advice and guidance, from real UK Dentists.
* Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
* My Future Now – Transfer other pension saving into your workplace pension.
* Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
* Free Mortgage Advice
* Go & Live – Financial Wellbeing Hub
* Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas
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