Call Centre Agent - Durham
* £12.60 an hour - weekly pay
* Contract - 12 Months with possibility to be extended afterwards
* Flexible Working Hours
* Full time in the office
Hours
* Our shifts run between 08:00am and 08:00pm. We offer a rotating schedule that supports work-life balance while meeting business needs.
The role of Call Centre Agent:
* Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages, or processing transactions.
* Learn the procedures and understand parameters of producing a quality output.
* Process work to the defined level of quality.
* Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
* To schedule and prioritise allocated work on a daily basis.
* Distribute information and when required, work to the other team members or groups.
* Identify and suggest areas of improvement.
* Maintain and update information held on a database or manually.
The ideal Call Centre Agent:
* Attention to detail
* Able to work in a team or other structured environment.
* Articulate and able to maintain good relationships with colleagues and clients.
* Delivers high-quality customer service in a professional manner, creating trust and confidence.
* Excellent communicator.
* Effective team player, who constantly displays commitment and flexibility.
* Assimilates and applies policies and procedures consistently.
* Accurate and timely delivery of tasks.