Job Description
Customer Service Coordinator
Are you a confident communicator with a proactive approach and a passion for delivering great service?
We’re working with a well-established business, operating within the engineering sector who are looking for a confident and enthusiastic Customer Service Coordinator to join their support team.
As a Customer Service Coordinator, you’ll be the go-to point of contact for customers, offering advice and resolving queries. You’ll also play a key role in identifying opportunities to pass leads to the sales team, supporting wider business growth.
It would be an advantage if you have experience in technical customer service, hold an engineering degree or are a recent graduate keen to apply your technical knowledge in a customer-facing role.
Key Responsibilities:
* Taking incoming calls from customers, building rapport and resolving enquiries
* Working with the sales team to pass on useful customer insights and potential opportunities
* Preparing quotations making sure agreed response times are met
* Identifying ways to improve the customer journey, from first call to follow-up
* Keeping accurate records of all customer contact and interactions
* Producing reports that help the business understand customer needs and sales trends
Who They’re Looking For:
* Previous experience in a customer service or support-based role
* Technical customer service experience, an engineering degree or a recent graduate – all advantageous
* A friendly, confident telephone manner and strong communication skills
* The ability to multitask, stay calm under pressure and work to deadlines
* A proactive mindset and a willingness to learn and improve
* Good IT skills and experience using CRM systems and Microsoft Office
Why Apply?
* Fantastic benefits package
* 25 days holiday plus 8 days bank holidays
* Option to purchase additional holiday
* Supportive team environment with a clear path for progression
* Full induction and training
* Access to wellbeing platforms
If you an experienced Customer Service Coordinator who thrives on helping others and enjoys a varied role, we’d love to hear from you. Apply now!