Salary: GBP25000 - GBP28000 per annum
We are seeking a dedicated and detail-oriented Complaints Handler to join our client's team. The Investigator will be responsible for conducting thorough investigations, gathering evidence, and compiling comprehensive responses. This role requires a strong analytical mindset and the ability to work independently while maintaining a high level of integrity and confidentiality. The successful candidate will play a crucial role in ensuring that all investigations are conducted in accordance with established protocols and legal standards.
Duties
* Pro-actively engage with the Operations team and oversee summary resolution complaints and handover.
* Ensure information relating to borrowers and their loans is current and accurately recorded on in-house systems.
* Ensure that all complaints have been fully investigated and addressed, and that any customer harm is captured and acted upon.
* Liaise professionally with third parties e.g., Solicitors, Lenders, and Regulators, understanding their specific requirements.
* Liaise professionally with clients regarding ad-hoc requests.
* Support the Complaints Team Leader / Assurance & Reporting Manager to resolve issues accurately, proactively, and professionally, making recommendations and expressing balanced, technical opinions.
Skills
* Experience handling complaints
* Experience writing reports and letter responses
* Excellent report writing skills with the ability to present findings clearly and effectively
* Strong problem-solving skills with the capacity to think critically under pressure
* High level of integrity and professionalism in handling sensitive information
This position offers an exciting opportunity for individuals looking to make a significant impact through investigative work while developing their professional skills in a supportive environment.
Name: Please include your first and last name.
Email: @
Phone: Please include your country code.
CV / Resume:
Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work in the country to which I am applying.
Complaints Handler (20828) Ipswich, England
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