Element has an opportunity for a new Credit Control Administration Coordinator to join our growing Global Business Services team in Edinburgh on a 6 month fixed term contract. Our new colleague will join us based from our beautiful new office in Edinburgh Park where we are enjoying state-of-the-art facilities including collaboration spaces, huddle rooms, open-concept layout, and abundant natural light. With fantastic links by train, tram, commuter routes, as well as having designated parking, we are well connected for colleagues across the central belt of Scotland.
This is a fast-paced coordination role will allow you to bring your own ideas to an expanding team during a very exciting time for us as a business. If you're passionate about customer experience and are a strong organiser, this role can offer a fantastic opportunity to grow your career in a market leading, world leader in the TIC industry.
Core Responsibilities:
* Managing customer queries by phone and email
* Conducting Welcome calls to our new customers, enhancing our customers' journey
* Working closely with our labs to resolve invoice transactional queries
* Processing bank receipts
* Reconcile customer accounts (including proforma accounts)
* Meeting relevant month end processing and timetable requirements
* Producing copy invoices from various platforms
* Report creation
* Taking Card Payments
* Requesting and completing insolvency claim forms
* Distribution of daily queries to the relevant credit controllers for escalation
* Assisting the Customer Onboarding Specialist with the automated new customer account opening process and Account Maintenance Requests
* Collaborate with our AR and AP teams to resolve queries quicker for our customers and business units
Skills & Qualifications:
Our ideal candidate will have previous experience of working in a customer focused environment, with a self-starter approach to a busy, ever-changing high paced workload. It is highly advantageous that our new Credit Control Coordination Administrator comes from a finance, preferably credit control environment, but this is not essential.
Attributes for success:
* Strong written and verbal communication skills
* Customer-focused professional approach
* Competent with MS Office, teams, outlook (D365 experience would be advantageous)
* Strong organisation and coordination skills
* Team player attitude and ability to work independently
#J-18808-Ljbffr