Provide a comprehensive 24/7 frontline security service to the organisation at any of the Trust establishments throughout the duration of your employment. This role will include the prevention and detection of crime or anti‑social behaviour, ensuring the safety of patients, colleagues and visitors on Trust premises, and ensuring the security of Trust property and assets. The postholder will be responsible for day‑to‑day supervision of a team of security personnel and will allocate work to meet the changing demands placed and/or emergencies requested. They will also be responsible for responding to all Trust security and fire alerts in a timely manner.
Responsibilities
* Direct the work of the officers and allocate staff resources to duties and activity on site as appropriate.
* Ensure security staff arrive for work promptly and check they are dressed smartly, clean and wearing appropriate clothing & Personal Protective Equipment (PPE).
* Ensure eRoster is completed for shift times and to escalate any matters to management.
* Responsible for the issue and control of all equipment provided to security staff including radios, body‑worn cameras, PPE and conduct random officer compliance checks and record outcomes.
* Ensure staff are rostered with sufficient breaks and manage staff to maximise patrol duties avoiding unnecessary time spent in the control room.
* Carry out formal hand‑over at the start and end of shift to identify any ongoing issues for attention and brief own team accordingly.
* Ensure the control room is always clean and tidy.
* Ensure all physical intervention (PI) occurrences are reported on Datix/Radar and PI forms are completed as soon as practically possible.
* Provide any staff involved in a PI incident the opportunity for a hot debrief after the incident to capture any lessons learned.
* Provide induction training to new members of staff and provide ongoing training to team members on work procedures and safe use of equipment.
* Ensure all security staff are aware of the contents of the site assignment instructions.
* Undertake return‑to‑work interviews and follow the Trust’s Attendance Policy in a timely manner.
* Escalate any staffing issues of non‑attendance to management as necessary and take appropriate measures to resolve.
* Performance‑manage staff to ensure standards are maintained at all times.
* Ensure ELHT CCTV systems are pro‑actively monitored, always ensuring compliance with the ICO Code of Practice, GDPR and Trust policy and procedures.
* Be responsible for issuing body‑worn cameras, ensuring all items are working correctly and reporting any damage, faults or loss.
* Check staff are deploying body cameras according to the operating procedures, including recording and preserving information policies.
* Ensure the control and issue of keys procedure is followed correctly.
* Ensure all tasks and duties are recorded onto the daily report log.
* Manage initial response of any helipad requests.
* Ensure any escort duties are completed in a timely manner as and when required.
* Deploy security staff on regular security patrols of hospital car parks, grounds and buildings acting as a visual deterrent to criminal activity and anti‑social behaviour, ensuring all suspicious incidents are reported and any untoward behaviour is challenged as required.
* Deal with telephone and general enquiries, ensuring that all appropriate messages are relayed accurately, and appropriate actions taken.
* Ensure effective communication with other departments, patients and external agencies as required and appropriate using experience and judgement to resolve matters.
* Ensure any Key Performance indicators are achieved.
* Provide exception reports for under‑performing areas.
* Undertake, as and when needed, the role of a Security Response Officer.
Qualifications
* GCSE English and Maths, grade C or above or grade 9‑4 or equivalent qualification in English and Maths.
* Basic computer skills.
* Security experience.
* Ability to deal with volatile and unpredictable people.
* Good verbal and written communication skills.
* A valid Security Industry Authority (SIA) Door Supervisor Licence.
* Have an understanding of mental health conditions, e.g. dementia, Alzheimer’s.
Desirable Criteria
* Public service or NHS Security experience.
* SIA Public Space Surveillance (CCTV) Licence.
* IT skills qualification.
The Trust is an equal opportunities employer, committed to improving the working lives of its staff and operates a ‘Zero Tolerance’ policy to aggression, violence, bullying and harassment. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Disclosures and Barring Service checks: If the role you are applying for is a controlled or regulated activity as defined in the Safeguarding Vulnerable Groups Act 2006, any offer of employment is provisional upon a satisfactory DBS check. The cost of the check will be recovered from the salary if you are successfully appointed. The levels of check required are Basic £26.40, Standard £26.40, Enhanced £54.40 and Enhanced with Barred List £54.40.
Additional information: The salary advertised is for full‑time hours. If this post is less than 37.5 hours per week, the salary will be pro‑rated. This vacancy may close before the closing date if the recruiting manager believes sufficient applications have been received. Please check the email account from which you apply regularly, as this will be used for contact regarding your application. Shortlisting is completed anonymously with candidates assessed against the essential criteria for the post.
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